Have you ever played at an online casino that basically tells you what reaction you should have? An online casino so convinced of itself that it can already tell what your reaction will be? This might be the case for the Woo Casino, which are hoping that you will enjoy it and react as much as the Nature Boy Ric Flair did back in his prime. The online casino is operated by Dama N.V. and acts under the Curacao eGaming License. It is an established online casino, giving it first went online in 2020.
In this online casino review we will take a closer look at the Woo Casino. Does it deserve a reaction worthy to be called “WOO!” or can we exchange the W for a B? Let’s waste no time and find out.
If you have learned something from our past online casino reviews, you will probably already know the answer to this question. But of course not everyone can or will read all of our reviews, that’s why we will answer it fully. The number one concern for every online casino player should always be the question of trustworthiness. How good can an online casino be for you if you cannot even trust them fully?
The Woo Casino is operated by Dama N.V., which is one of, if not the biggest online casino group you will find on the current online casino market. This online casino group has built up a reputation over the past years. And this reputation is mostly positive. Emphasis on “mostly” because you will always find black sheep among the best rated online casino groups, that’s just how it is. But for now, the fact that it is run by Dama N.V. is a trust factor for us.
But that alone is not enough to convince us fully. So we went and tested the online casino ourself, just like we always do. And our tests confirmed what we expected. All withdrawals were processed in a fair amount of time, no matter the amount. Even the verification process was done within a few hours, and all of that without any complications whatsoever. So in this regard, the Woo Casino is indeed a trustworthy online casino, according to our tests and experiences.
You won’t be able to play at the Woo Casino unless you will create a user account, which is mandatory to make any deposit. As always at Dama N.V., the registration process is very simple and uncomplicated. To start the process, click the red Registration button in the upper right corner. After that, a window will pop up, in which you will need to set your log-in credentials. Once you have done that, check the last box and hit the Registration button beneath again. You can also check the other boxes if you want to receive promotional ads. Once you have clicked the Registration button your account has been created.
Now you will have several options. The first one is to just deposit and play your favourite games at the Woo Casino, which is the easiest one. The more “complicated” one is to take another step. You will probably have noticed that you did not have to put in any additional personal information. Sooner or later you will have to though, as this is part of the verification process we will talk about later in detail.
If you want to fill in the missing information, click on the little mannikin in the upper right corner. On the following page, navigate to Profile in the side bar. On this page you will be able to fill in all of the missing personal information. Be sure to put in everything truthfully and correctly, as you will run into problems in the verification process otherwise. If you have made a mistake, contact the customer support, so they can help you fix it.
Talking about the customer support, at the Woo Casino you will be able to access a competent customer team. These folks will help you as best as they can, should you ever run into a problem or have any questions left, so don’t hesitate to talk to them. To do so, you will have 2 options available.
The first and of course fastest one is the live chat. This option is available 24/7 for every player, even if they are not registered yet. To acces the live chat, click the white and red speech bubble at the bottom right of your screen. In the following window you will need to put in your name and email address, so they can assign your person with your account.
You will also be able to choose from five different languages, which are online around the clock: English, German, French, Spanish and Italian. However, we highly recommend that you use the English language, since most of the agents will be English speaking and will only use a translator for other languages. Once you have chosen your language, click on Start the Chat. You will now be connected to an agent who will try their best to help you. Be as precise as you possibly can and assist your agent with screenshots if possible, so they can help you the best.
As for the second option, it gets complicated. There should be an email support, which you would be able to reach out to. We know for a fact that there is one, the problem is, that you won’t find any support email on the website. It’s like they don’t want players to write any emails, which is a bit sad. Luckily, the very competent live chat agent was able to tell me the email address. If you want to reach out to the email support, send a mail to support@woocasino.com.
Writing the email support is of course much slower than the live chat, but they can help with severe problems and work more effectively, as they have more time to review your issue. You can expect an answer within 24 hours. Just like with the live chat, be sure to describe your issue as precisely and detailed as you can, and attach screenshots if necessary.
If you don’t want to use any of these options, you can also check the FAQ section, which you can find at the bottom of the website under the helpful links. There you will be able to scroll through frequently asked questions and their answers. Maybe your question is already listed?
In the upcoming section we will take a look at all of the features the Woo Casino has to offer. Can they also wake a “Woo” in you? Or are they just generic? Let’s find out.
To be honest, we were pretty surprised about the design at the Woo Casino. If you are familiar with Dama N.V. Casinos, you will probably know why. Usually these online casinos don’t care too much about their design. Most of them are rather simple and very generic, which doesn’t need to be a bad thing of course. In the case of the Woo Casino, you will find a wonderful dark blue background with very beautiful graphics for their slide shows and their game filters. Everything looks like it’s just in the right place, a bit like interlocking bricks, absolutely wonderful.
Just like the design, the navigation choices at the Woo Casino are amazing. All you will need can be found in the side bar on your right hand side. From there you will be able to access pretty much all of the necessary features like the game lobby, sports betting, running promotions, tournaments and more. And even if you want to check your profile, you can do so by clicking your VIP icon which is displayed at the top of the side bar. So all in all very clean, very compact, that’s what we like to see.
If you want to navigate through games or game categories, you will have a great time at the Woo Casino. As we have already mentioned, the game filters are beautifully designed and will help you find the right game for you. You will be able to look for games chosen by the casino, bonus buy games, instant win games and much more. So go ahead and explore yourself.
Oh wonder, oh wonder, the Woo Casino will host its own VIP system. To be fair, this sounded way meaner that it was meant to be. However, pretty much every online casino has one nowadays, which is actually pretty nice. In the case of the Woo Casino, you will have three different “Missions” with 7 levels each, so 21 different levels to achieve. Reaching a new level will either reward you with free spins or bonus money.
To level up you will need to collect Comp Points. These points are earned by just playing your favourite games. For every €12.5 (or equivalent) you make in bets you will earn 1 Comp Point. Although the online casino does not specifically state that this only applies to real money bets, we would assume that this is the case. After reaching a certain amount of Comp Points, you will rank up and earn the rewards of this level.
All rewards will come with a wagering requirement of 3 times the bonus amount. However, we do not recommend to pursue levels in this VIP system, as the rewards are really bad in comparison to what you have to wager. For example: Is it really worth to wager €25,000 to get a €10 reward? Debatable.
The Woo Casino is bringing to you daily and weekly tournaments for you to enjoy. But these are not just any tournaments, these are so-called races. And all you have to do to participate is to play any slot game above €0.10 bet size. For every €1 you have made in bets you will get a race point. The prize pool will be shared amongst the top 75 racers. The best thing is, the prize pools are progressive, meaning the more players participate and make bets, the bigger the prize pool will be.
Besides the slot races, the Woo Casino will also host a free spin lottery every 5 days. With a prize pool of 3000 free spins, 75 lucky winners are drawn, who will receive a share of this prize pool. To participate in the lottery, you will only need to make a deposit and get your tickets for the lottery, simple as that. For every €10 deposited, you will get 1 ticket, and the amount of tickets you can have is not limited.
If you want to make a deposit, you will find lots of different ways to do so at the Woo Casino. If you want to take a look at all of the available methods, click the red Deposit button at the top of the side bar, and a window will open. In this window you will be able to see all of the deposit methods available to you. To make a deposit at the Woo Casino you can use AstroPay, CashToCode, ecoPayz, giropay, iWallet, Visa, Mastercard, Maestro, Mifinity, Neosurf, Skrill, Neteller, Paysafecard, Rapid Transfer, Sticpay and Zimpler.
But not only can you deposit using fiat currency, you will also be able to use some of the most famous crypto currencies for deposit. These crypto currencies are: Bitcoin, Bitcoin Cash, Ethereum, Litecoin, Ripple and Tether. So there are quite a few deposit methods available, although not the most to be fair. Unfortunately, not every payment method is available in every country, so you will have to see for yourself which ones you will be able to use.
Let’s head to the verification next, as this process is mandatory for every single player. In terms of verification, the Woo Casino is very fast. This process will usually be done within 24 hours, in most cases it will be much faster though. In order to submit to documents, click on the little mannikin in the uppe right corner once again. On the following page, navigate to Profile in the side bar and then head to the Verification tab.
Here you will be able to see all of the required documents you will need to provide and what they need to contain. These documents usually include Proof of Identity, Proof of Residence and Proof of Payment. The latter is only mandatory if you have not deposited with crypto currencies.
Next we will talk about the most important part, the withdrawals. Although you can access withdrawals without verification, there is no point in doing so, as all requests will be denied almost immediately. As with most online casinos, you will only ever be able to withdraw on the same method you have deposited with. Keep that in mind and choose your deposit method wisely.
But how do you actually request a withdrawal? This is actually a bit hidden. Click once again on little mannikin in the upper right corner. Next, hit the Wallet button in the side bar. Now switch to the Withdrawal tab and choose your withdrawal method. Fill in everything necessary and click the Withdraw button at the bottom. Now all you have to do is wait for your withdrawal to be processed, which should be done within 24 hours. This of course depends on numerous factors, like the amount you are withdrawing or if you have played with a bonus offer.
It should come as no surprise that the Woo Casino will have withdrawal limits, as most online casinos nowadays have. But to reassure you, the withdrawal limits actually don’t look bad. You will have a limit of €4,000 per day; €16,000 per week and €50,000 per month. These limits actually look solid and are something we can work with.
At the Woo Casino you will be able to access quite an impressive range of online slot games. These slot games will be provided by many of the well-known online software providers. This includes big names such as Netent, Pragmatic Play, Games Global, Play’n Go, Hacksaw Gaming and Nolimit City, to mention just a few of them. At the Woo Casino you will be able to enjoy round about 90 different online software providers, with rising tendancy. We are pretty sure that the Woo Casino will have the right games for you.
If you are not a fan of online slot games, no worries, the Woo Casino has more for you. The online casino will also provide you with Live Casino Games. Several live casino providers will bring lots of different table games with real dealers to you, like Three Card Poker, Blackjack, Baccarat, Roulette and more. And if you haven’t tested them yet, be sure to check out the live game shows, which are a player’s favourite. These crazy live game shows will be a guarantee for thrill and excitement round after round. We highly recommend that you check them out.
A few good examples for live game shows are: Sweet Bonanza Candyland, Gonzo’s Treasure Map, Dead or Alive Saloon, Cash or Crash or Funky Time. While some of these games we mentioned are new, many others have stuck with players for years now. The Woo Casino offers 9 different live game providers, with the most famous ones being Evolution, Pragmatic Play and Absolute Live Gaming.
And we’re not stopping here. The Woo Casino also offers sports betting. If you are a sports enthusiast and don’t mind one or two bets on sports events, you will have a great time at the Woo Casino. The online casino will offer you the opportunity to bet on 37 different sports, including the most popular ones like soccer, ice hockey, basketball, tennis and much more.
Now we will get to a section which can be very important for some players. We will take a look at what the Woo Casino has to offer in terms of promotions and bonuses.
For new players the Woo Casino will host a welcome offer. This offer will exclusively available for every newly registered player who has not yet made any deposit. This welcome package will include 2 different deposit bonuses. The first bonus on your first deposit will be a 100% Casino Bonus up to €500 and 150 free spins on top. To claim this offer, use the bonuscode: WOO on your first deposit.
The second deposit bonus will include a 50% Casino Bonus up to €500 with another 50 free spins for you. If you want to claim this bonus, use the bonuscode: WOLF when making your second deposit, concluding the welcome package. Not the biggest one we have ever seen, but it is a nice welcome bonus to get to know the Woo Casino better.
Got a boring weekend ahead of you? No worries, the Woo Casino has a bonus offer for you. If you have nothing better to do, you can get a 50% Casino Bonus up to €100 with 60 free spins on top with the bonuscode: RELOAD. Just make a deposit on Saturdays or Sundays, use the bonus code and enjoy your reload bonus.
Mystery Boxes are nowadays not only found in video games but also in online casinos. Depending on the amount you have deposited, you will be able to open one of three Mystery Boxes. For deposits up to €49 you will get a Bronze key. To get a Silver key, deposit €50 to €149. And if you deposit €150 or more you will receive a Gold key. The possible rewards will be free spins or bonus money, with the value rising the higher your key is. With the Gold key you will be able to claim a maximum prize of €10,000. Bonus money will be subject to a wager of 3 times the bonus amount, while free spins will need to be wagered 40 times.
All bonuses, if not stated otherwise in the bonus terms of the promotion, are subject to a wagering requirement of 40 times the bonus amount. While wagering you will not be allowed to bet more than €5 (or equivalent). This will include double-up games after a winning round, such as card games. All bonuses, except for the welcome package, are subject to a max cashout rule of €10,000. Any winnings that exceed this amount will be voided and not withdrawable.
We will be completely honest with you, we are actually very positively surprised by the Woo Casino. The online casino offers a very lovely design that is pleasant to the eye, a competent customer support team, great withdrawal limits and interesting features.
Of course there are also negative points. For one, it is a bit strange that you cannot find the email support address without asking in live chat first. The other negative point in our eyes is the VIP system. While it is nice to have it, and it is passively earned, it is not worth to pursue it at all. The rewards are just not worth for how much you will need to wager in total.
With that being said, these are just some minor negative points that won’t impact our impression too heavily. We think that the Woo Casino is a great casino to play at and we are sure that players will have lots of fun there. Withdrawals are processed pretty quickly, just like the verification process. Pair this with interesting features like the mystery boxes and slot races and a great choice of games and we are pretty sure that players will feel very comfortable here.
