Igu Casino Review
Warning: Igu Casino website has gone offline. Since late August 2023, only playing in demo mode has been available. Despite this, Igu Casino still accepted real money deposits and new signups. Players have been unable to withdraw their funds or get in contact with the casino. The casino’s website is no longer reachable.
After thoroughly reviewing Igu Casino we rated it 0.59 out of 10. We came to the conclusion that it’s a terrible casino to play at. Our review included Igu Casino’s withdrawal and verification speed, withdrawal limits, license, customer support, user friendliness, terms and conditions, bonus terms and other factors.
The Igu Casino has first gone online in the year of 2022, so it can be considered a relatively young online casino. It is operated by Dama N.V., one of the biggest, if not the biggest online casino groups you will ever find on the market. It is licensed under the Curacao eGaming License.
In this online casino review we will be taking a closer look at the Igu Casino. We will be going over some of the major features of the online casino, as well as their offers, games, withdrawals and everything you might have a question about.
Igu Casino: Is it trustworthy and serious?
One of the major concerns for players is always, if the online casino they are about to play at, can be considered trustworthy. There are a number of factors that play into this question. One factor for us is the reputation of an online casino. Now, Igu Casino hasn’t been around too long to build up a decent reputation. But the Dama N.V. Casino Group has been. And this online casino group has a very good reputation. Dama N.V. has been, and is still known for being one of the most trustworthy casino groups on the market. So this fact alone is a factor for trustworthiness.
Another factor for us are, of course, our own tests. We have tested the Igu Casino and our withdrawals and verifications went without any issues, even larger withdrawals have been processed in a fair amount of time. So we have absolutely no doubt that every player will receive their money, as long as they did not violate any terms.
Igu Casino: Registration
To play at the Igu Casino, you will of course need to create a user account. Click on the green „Sign Up“ button in the upper left corner of the website. Now a window will pop up, where you will have to fill in your preferred log-in credentials as well as your country and preferred currency. Don’t forget to check the boxes beneath, otherwise you won’t be able to complete the registration. Hit the „Sign Up“ button when you’re ready.
Technically, you’re done here. But only technically, as you will need to complete two additional steps. First check your email inbox for a verification email from Igu Casino. If you’re done with that it is important to fill in your personal details, as you will not be able to make a deposit without them. Click on the little manikin in the upper right corner and then „My Account“ in the drop down menu. Next, click on „Profile“ in the side bar. Here you can fill in your personal details. As always, make sure you’re putting in the right information, otherwise you will have problems later on when it comes to verification. We are not exactly sure why you don’t need to put in your personal information at the registration process, as you need to fill them in either way, but that’s just how it is.
Igu Casino: Customer Support and Service
In the unpleasant case that you have ran into a problem while enjoying your favorite games at the Igu Casino, or we left any questions unanswered in our online casino review, the support team is there to help you out. To get in contact with them you have 2 options available.
First, we have the Live Chat. This option will by far be your fastest. The Live Chat is available 24/7 to everyone and is easily accessible. To get there, click the little purple speech bubble in the lower right corner of the website. It might be a bit tricky to see it. Next, a window will pop up, where a bot will greet you. The bot will help you as good as it can with predetermined topics, which you can choose from. If your topic is not there, just type in a message and an agent will be right with you. Note from our site: Live chat usually uses English language, so be prepared to talk english or let the support translate their answers.
Your second option is the email support.To acces it, scroll down to the quick links and click the „Support“ link. There you will find a form that you can fill out. Just fill in your email address and describe your issue as detailed as you possibly can. On some occasions email support can be more helpful than Live Chat, depending on how serious the issue is, so it’s up to you to decide which of these methods you want to use. Email support will most likely take longer to answer, obviously, but can be more effective in finding a solution for your problem. It can also be helpful if you’re not that good in english or have problems describing your issue in english.
Igu Casino: Feature Overview
In this section we will take a look on all the exclusive features that the Igu Casino has and that makes it special. Spoiler alert: It’s not going to be many to look at.
Design
As some of you might have noticed, the name „Igu Casino“ does derive from the animal, iguana. Now, does the design represent this choice of a name? Not really. You will be greeted with a dark to light grey background with a little bit of green and yellow/gold in the mix. That’s really it. But this doesn’t necessarily mean something bad, a simple design can also be very effective. In this case we would have loved to see a little bit more of the iguana.
Navigation
Navigation in an online casino is a very important part. It’s not a lot of fun if you can’t find your way around, is it? At Igu Casino you will do most of the navigation through the side bar. The side bar holds pretty much everything you might look for. You will find the game lobby, Live Casino games, Jackpot games, promotions, your VIP status and more. So go ahead and check it out yourself.
VIP System
As with many online casinos that are operated by Dama N.V., the Igu Casino will also feature its own VIP system. This VIP system will contain 4 different locations that each hold 5 levels. Every level will reward you with a unique prize, ranging from free spins to bonus money.
In order to advance in levels though, you will need to collect Comp Points (CP). But how do you actually earn CP? That’s rather simple. Just play your favorite slot games and earn them passively. For every 50€ (or equivalent) you have made in bets, you will be granted 1 CP. If you have reached enough CP, you will advance to the next VIP level. We don’t exactly know if there is more behind this VIP system, like increased limits or a personal VIP manager. Since it is not advertised, we would guess that this won’t be the case.
Igu Casino: Deposit, Withdrawal, Verification
Depositing at the Igu Casino is very simple and you will also have quite a few options available to do so. To make a deposit, click on the green „Deposit“ button in the upper right corner of the website. Now a window will pop up, asking for your preferred method of depositing. In order to deposit, you will need to choose between AstroPay, Bank Transfer, CashToCode, Coinspaid, ecoPayz, iDebit, Instadebit, Interac, Jeton, Maestro, Mastercard, Mifinity, MuchBetter, Neosurf, Neteller, Paysafecard, Rapid Transfer, Revolut, Skrill, Visa or Volt. But these are not the only ways to make a deposit. The Igu Casino will also offer crypto currencies, that you can use. Available are: Bitcoin, Bitcoin Cash, Litecoin, Ethereum, Dogecoin and Tether.
Let’s take a look at the verification process. This is a process that every single player has to go through, but don’t worry, it is uncomplicated. Head to „My Account“ and then „Profile“ in the side bar. Now click on the „Verification“ tab. Here you can see what type of documents you need to provide in order to verify your identity. This process is usually done within a few hours, if you’re lucky it will even be done in mere minutes.
Now we will talk about withdrawals. In order to request a withdrawal, click the manikin in the upper right corner and select „Balance“. Next, click on the „Withdrawal“ tab. From their you can choose your withdrawal method and fill in all the required details. Keep in mind, that you need to withdraw with the same method you have used to deposit. Withdrawals are usually processed within 24 to 48 hours. Again, if you’re lucky here as well, it will be processed within a few hours, but you can also get unlucky and it will take a bit longer. This should not happen too often though.
Just like many online casinos nowadays, the Igu Casino will also have withdrawal limits. These are as follows: 1,000€ per day; 2,000€ per week; 7,500€ per month. It goes without saying that these limits are very poor.
Igu Casino: Slot Games and Live Casino
The Igu Casino offers every player a large amount of games. These games come from various known online software providers. This includes a lot of „big players“ such as Pragmatic Play, Push Gaming, Play’n Go, Netent, Games Global, Big Time Gaming and many more. The Igu Casino offers way over 80 online slot providers, but not only well-known ones. Also smaller online software providers have their place at the Igu Casino.
But not only does the Igu Casino offer a wonderful selection of online slot games. The online casino also offers a selection of Live Casino games. This includes a lot of different table games like Roulette, Blackjack, Baccarat and lots of others. And besides the classic table games, the Igu Casino also has the famous Live game shows. If you’re not yet familiar with them, these live game shows are a guarantee for exciting and thrilling betting rounds. Amongst them are games in the form of Crazy Time, Monopoly Live, Funky Time, Deal or No Deal, Boom City and much more. Live Casino will be provided via a number of different providers, like Pragmatic Play Live, Evolution or Absolute Live Gaming. In total there are over 10 different Live Casino provideres that you can choose from.
Igu Casino: Bonus Offers and Promotions
Alright, now we get to the spicy section. So what can the Igu Casino offer for players? Not only for new players, but maybe also persisting ones? Let’s find out.
Welcome Offer
Of course, like many many other online casinos, the Igu Casino will offer a welcome package for all newly registered players. This welcome package will consist of three deposit bonuses that you can claim.
Your first deposit bonus will be a 100% Casino Bonus up to 300€ as well as 100 free spins on top. To use this deposit bonus, you will need to use the bonuscode: IGU100 on the deposit screen. The second deposit will be boosted by a 75% Casino Bonus up to 100€ with 50 free spins in the game „Aztec Magic“. This time, use the bonuscode: IGU75 when making your second deposit. Last but not least, your third deposit is a 50% Casino Bonus up to 150€ and another 30 free spins for the game „Lost Mystery Chests“. Another code has to be used, this time it is the bonuscode: IGU50 for you. All in all not the greatest welcome package, but probably also not the worst.
Monday Free Spins
On Mondays, the Igu Casino will issue out free spins for everyone interested. If that is you, who is interested, you can use the bonuscode: MONDAY to get 25 free spins with every deposit made above 20€ (or equivalent). Keep in mind, that the winnings from these free spins must be wagered 40 times and the maximum bonus win is 100€.
Friday Reload Bonus
Week is done, time to relax and maybe take a bonus. That’s probably what the operators of the Igu Casino thought, that’s why they are giving you a bonus to forget about the week and have some fun. Every Friday you can get a 55% Casino Bonus up to 300€ with 60 free spins on top. To claim this offer, use the bonuscode: FRIDAY when depositing.
Weekend Cashback
On weekends you can enjoy some cashback. You will get 5% Cashback up to 100€ on your losses of the past week. But this is under certain conditions. First, your net losses must be 150€ or more. Second, the Cashback will be added as a bonus on Saturdays and is subject to a 40 times wagering requirement.
Wagering Requirements
All issued deposit bonuses, if not stated otherwise, are subject to wagering requirement of 40 times the bonus amount. The maximum bet size allowed varies. For example, the whole welcome package will have a maximum allowed bet size of 1€ (or equivalent)! All other bonuses, if not stated otherwise, will have a maximum bet size of 5€. All deposit bonuses come with a maximum possible win of 10,000€ (or equivalent).
As always, to be entirely sure, keep an eye on the bonus terms yourself. Terms can change rather quickly, so it is always safe to take a look at them yourself before playing.
Igu Casino: Conclusion
Well, what can we say? The Igu Casino is not a very special casino. In fact, it is rather standard. Igu Casino does not offer very exciting features, nor does it have a wonderful design or something like that. It is in fact not special in any way, shape or form.
We are kinda missing the unique selling point here. For what reason should we play at the Igu Casino? Why this casino? Why not any other? This is a tough question to answer, we won’t lie. The Igu Casino does not offer the best promotions, nor unique features and very poor withdrawal limits.
So if you are someone who does not play a lot with a bonus, the Igu Casino could be for you. Not because of the VIP system though, because this one is hardly worth pursuing. The CP requirements for the levels are way too high for the rewards. Just an example: You will need to wager 100,000€ (or equivalent) for a reward of 80€. Which is then subject to a 30 times wagering requirement.
The Igu Casino will be the most fun for people who play with small bet sizes, up to a maximum of 1€. This way they probably won’t reach the withdrawal limits and can be safe to stay inside the maximum allowed bet sizes for a bonus. For all other players, the Igu Casino might not be the right choice.
