Zoome Casino Review
The Zoome Casino is an online casino that hasn’t been on the market for too long, given that it has only launched in 2022. The online casino is operated by Dama N.V., which is the pretty much biggest online casino group currently operating on the market. Following from this, the online casino is licensed under the Curacao eGaming License.
In this online casino review we will delve deep and take a closer look at the Zoome Casino. We will go over every major aspect of the online casino, like registration, withdrawals, support or game selection, and evaluate if the Zoome Casino is an online casino that’s worth playing at.
Zoome Casino: How trustworthy is it?
One of the biggest concerns of players is always the question of trustworthiness, understandably so. Will i get my money? Will they pay out if i win big? Do they offer fair games? Those are just a few important questions we recommend asking before playing at any online casino. These can be expanded with personal preference, but these questions are the most important ones for everyone. But in the case of the Zoome Casino, it isn’t hard to answer these questions. The online casino is operated by Dama N.V., one of the biggest online casino groups you will find on the market. This group has been known for fair play and is definitely already a deciding factor for trustworthiness.
But we also tried out the Zoome Casino ourselves of course to be completely sure. And our tests did not only confirm what we said about the Dama N.V. group, but also what we have already expected from the Zoome Casino. We have always received our withdrawed money without any complications. So we have absolutely no doubt that everyone will get their money in a fair amount of time, if no terms have been violated of course. We will go into more detail about withdrawals in a later section of this online casino review.
Zoome Casino: Registration
In this section we want to talk about the registration process at the Zoome Casino, as this is a mandatory step in order to deposit and play at the online casino. To start the registration process, simply click the yellow Sign Up button in the upper right corner. After that, a window will pop up, in which you will need to enter your desired log-in credentials as well as your country of residence and your desired currency. Once you have filled that in, check the second box beneath and hit the yellow Sign Up button once again. And that’s it, your user account has been created.
Now you might be wondering: Why did i not have to put in any personal details? This is actually a good question, as we can’t get our head around it either. Sooner or later you will need to put in your personal details anyways. If you want to do that, click on your balance in the upper right. In the drop-down menu, head to profile. On this page you will be able to put in any missing piece of information.
You will need to fill in every blank, as this is mandatory for the verification process, which we will cover later on. Once you have done that, click the Save Changes button beneath. Be careful that you have put in every detail honestly, as you will otherwise run into problems later on. If you found a mistake afterwards, talk to the customer support, which will be glad to help you.
Zoome Casino: Customer Support and Service
We really hope that you will enjoy your time at the Zoome Casino without any problems. But no matter how much we hope, mistakes or errors are unavoidable over the course of time. This is of course annoying, but don’t worry. If anything out of the ordinary should happen, the support team of the Zoome Casino is here to safe the day. This competent team is eager to help anyone who is in need of help. To receive assistance from them you will have 2 different contact options.
The first, fastest and probably easiest will be the Live Chat. This option is available around the clock to everyone. Opening it is very easy, just click the grey speech bubble in the lower right corner of the website. Once you have clicked on it, a window will pop up on the right side of the screen, where you will directly be able to enter your message to the support team.
You can also open up the live chat before you even register at the Zoome Casino, if you should have any questions before signing up. If you now start a chat, a support agent will be there with you shortly. We highly advise you to use the English language, as most of the agents will be english-speaking. If your English knowledge is not that great, ask the agent if they could translate their answers.
But you can also use the second option, which will be the email support of the Zoome Casino. This option will most likely be much slower, but could increase the chances of solving the problem more effectively, especially if its a severe problem. In order to contact them you will only really have one real way to do so, and this is by directly emailing the support at email@example.com.
Be sure to describe your issue as detailed as you can and attach screenshots of your problem, so the email support can help you as efficiently as possible. You should get an answer within 24 hours. You will also be able to use any language you want, as the email support team will have more time to appropriately answer in your chosen language.
Additionally you can check out the FAQ section. To get there, just click the FAQ link at the bottom of the website in the About section of the helpful links. In the FAQ section you will be able to find lots of important questions and answers, so maybe your problem is already listed there.
Zoome Casino: Feature Overview
Now we will take a close look at all of the features the Zoome Casino has to offer for players. Are the features worthwhile or straight up forgettable? Let’s find out.
The Zoome Casino takes a bit of a different approach than most Dama N.V. casinos do. First of all you will be greeted with a very dark background and some shades of yellow and grey around the website. Everything at the online casino feels very compact and has its place. Only thing that falls out of that a bit are the recent games, which will tear a big gap on the website if you haven’t played enough recent games yet, but that’s manageable. All in all we really like this design choice a lot.
Just like the design, the navigation feels well done. Most of the time you’ll be using the side bar on the left-hand side of the screen to navigate through the Zoome Casino. And that’s actually pretty much all you need in order to get around. The side bar will feature almost every menu point you might be looking for, let it be the games lobby, live casino, the loyalty program, your profile or even ongoing promotions and tournaments. The only things not covered in the sidebar are the possibility to withdraw and some helpful links, which you will find at the bottom of the website. But other than that you will probably not need another tool except the side bar.
To keep players loyal to the Zoome Casino and reward regular players, the Zoome Casino will feature its own loyalty program. This program will consist of 10 levels with varying rewards, such as free spins, money gifts and even promotions. The only problem here is that the information about the loyalty program at the Zoome Casino is very sparce.
In order to advance in levels, you will need to collect Comp Points. These are earned by siumply playing online slot games with real money. For every €20 you have made in bets you will receive 1 Comp Point. After crossing a certain CP threshold, you will be able to rank up and earn the rewards of the rank you have just reached.
The Zoome Casino will bring tournaments to you. Although these tournaments are not hosted by the online casino itself, they have partnered with online software providers to bring you an alternate experience to online slot games. Each tournament comes from a different online software provider, with varying rules to participate in them. Check out the rules of each tournament if you feel like participating.
Another thing at the Zoome Casino are seasonal features, like the Christmas Quest. We won’t go too much into detail, as these can vary from season to season and could be outdated very quickly. But be sure that this feature is another way for you to earn rewards passively just by playing your favourite online slot games.
Zoome Casino: Deposit, Withdrawal, Verification
The Zoome Casino will offer every players several ways of making a deposit. In order to check all the available methods, first click on your balance in the upper right. In the drop-down menu, click the yellow deposit button. This will open up a window. In this window you will first need to select the amount you want to deposit. After that you will be able to choose your desired payment method.
To make a deposit at the Zoome Casino you will be able to use Astropay, Bank Transfer, CashToCode, eZeeWallet, Giropay, Interac, Jeton, Visa, Mastercard, Maestro, Mifinity, Neosurf, Skrill and Neteller. But as you probably already have noticed, at the Zoome Casino you will have two tabs when depositing. One is for fiat currencies and the other one is for crypto currencies.
If you want to use crypto currencies for deposit, you will be able to use the following crypto currencies to deposit: Bitcoin, Bitcoin Cash, Litecoin, Ethereum, Dogecoin and Tether. So we have absolutely no doubt that everyone will find the right payment methods at the Zoome Casino.
Before we take a closer look at the withdrawals at the Zoome Casino, we will first take a look at the verification process. The reason for this is because the verification process is unavoidable. Every single player has to go through this process in order to receive any money, whether they like it or not. But luckily the verification at the Zoome Casino is easy and fast. It shouldn’t take longer than 24 hours to approve your documents, in most cases it will be even faster.
If you want to know which documents you will need to submit, just click on your balance in the upper right corner and head to your profile. Once there, head to the Verification tab. On this page you will see which documents you will need to provide. These documents usually include Proof of Identity, Proof of Residence and Proof of Payment, if you have not used crypto currencies to deposit with.
Now we will talk about withdrawals. These will be processed rather quickly and should be paid out within 24 hours. Although this actually depends on numerous factors, such as bonus usage or withdrawal amount. Larger amounts will usually take a bit longer to be processed than smaller amounts. But how do you actually request a withdrawal? This is just as easy as making a deposit.
If you want to request a withdrawal, click on your balance in the upper right corner once again. In the drop down menu, instead of deposit you will select withdrawals, of course. Next, head to the Withdrawal tab. Choose your desired withdrawal method and fill in all of the necessary details. Remember that you are required to choose the same method that you have used to deposit with. If you don’t your withdrawal is guaranteed to be rejected. Once you have filled in all of the blanks, click the Withdraw button beneath and wait for your withdrawal to be processed.
A factor that will heavily impact our ratings and conclusions are withdrawal limits. These are more or less unavoidable nowadays, that’s why we take a closer look at them and determine whether they look unfair or not. In the case of the Zoome Casino you will be able to withdraw €3,000 per day, €7,000 per week and €20,000 per month. While these are not the best limits we have ever seen, they are somewhat decent and acceptable. There are way worse ones out there.
Zoome Casino: Live Casino and Slot Games Selection
While playing at the Zoome Casino you will notice something. And that is the sheer amount of online slot games you will be able to play, coming from various online software providers. This includes the most prestigious software providers like NetEnt, Pragmatic Play, Push Gaming, Thunderkick, Hacksaw Gaming and many more of those. The Zoome Casino will host round about 90 different online software providers, which combined will bring almost 8,000 online software games to you. We probably don’t need to mention this, but this is truely an amazing choice of games.
Besides the classic online slot games that we know and love (or sometimes hate), the Zoome Casino will also bring live casino games to your screen. At the online casino you will be able to play your favourite live table games like Baccarat, Roulette, Blackjack, Three Card Poker and lots of more games, all coming with real live dealers. And there’s even more to this.
Have you heard of the live game shows yet? These highly entertaining shows are always good for a fun time. Games like Funky Time, Crazy Coin Flip, Boom City, Gonzo’s Treasure Hunt or Monopoly Big Baller are guaranteed to give you lots of thrill, excitement and most importantly fun. The Zoome Casino offers you over 9 different live game providers to choose from, including the likes of Evolution Gaming, Pragmatic Play Live, Absolute Live Gaming and Playtech.
Zoome Casino: Bonus Offers and Promotions
Another solid reason for players to choose an online casino are their currently active promotions. So to help you decide if the Zoome Casino is actually worth trying out, we will give you an overview over all of the running promotions of the online casino.
The Zoome Casino is running a welcome promo to help new players test out the Zoome Casino. It will consist of 3 or rather 4 different deposit bonuses. This promo is only available for newly registered players who have not yet made their first deposit. If that applies to you, then the Zoome Casino offers you a 100% Casino Bonus up to €350 with 100 free spins on top on your first deposit. To get this bonus, select it on deposit or enter the bonuscode: FWB when making your first deposit.
On to the second deposit bonus, which will be a 50% Casino Bonus up to €500 with another 50 free spins for you. Use the bonuscode: SWB on your second deposit to claim this bonus.
And three times’ the charm with the third deposit bonus, in which the Zoome Casino will double your deposit yet again with another 100% Casino Bonus up to €350 and 100 free spins with the bonuscode: TWB.
Instead of the regular first deposit bonus you can also get the highroller deposit bonus. This bonus will only be available on your first deposit and will consist of a 125% Casino Bonus up to €1,000 with the bonuscode: HIGHROLL. In order to claim this bonus, you will need to deposit at least €300.
Highroller Reload Bonus
Besides the first deposit bonus, the Zoome Casino will also offer a weekly highroller reload bonus. This bonus consists of a 60% Casino Bonus up to €1,750. To get this bonus, you must at least deposit €150 and use the bonuscode: HIGHRELOAD.
One of the benefits of the loyalty program at the Zoome Casino is the loyalty cashback promotion. This promotion can be earned from level 2 onwards and gradually increases with every loyalty level made. For those of you who don’t know what cashback is: it is a term used for a promotion in which you will get a percentage of your net losses over a set time period back. In the case of the Zoome Casino it will be a time period of 7 days. The percentage depends on your loyalty rank and will max out at 20% at loyalty level 10. Cashback will be issued every Thursday as bonus money, which needs to be wagered 5 times in order to be withdrawable. The maximum amount you will be able to withdraw is limited to €5,000 (or equivalent).
Combo Tuesday Bonus
With the combo bonus on Tuesdays you will be able to profit double the amount. When depositing on Tuesdays, use the bonuscode: COMBORELOAD and get a 40% Casino Bonus up to €100 with 40 free spins for you to enjoy.
Thank god it’s Friday, and to celebrate the beginning of the weekend the Zoome Casino gives out up to 150 free spins for any qualifying deposit made on Fridays with the bonuscode: FRIDAYREFS.
To end the week, the Zoome Casino is giving out another massive bonus which you can claim every week. To do so, just make a deposit on Sundays, using the bonuscode: RELOAD and claim a 70% Casino Bonus. The maximum bonus depends on your loyalty level. From level 1 to 7 you can get up to €200 bonus, while from level 8 onwards you can claim up to €1,000.
All welcome package bonuses will be subject to a wagering requirement of 50 times the bonus amount. All other bonuses, if not stated otherwise in their respective bonus terms, come with a wagering requirement of 40 times the bonus amount. Additionally, all bonuses are limited to a maximum bet size of €5 (or requivalent). Every promotion will also be subject to a max cashout rule, which varies depending on the promotion. Promotions usually come with a time limit of 3 days. This means that, if you fail to fulfill the wagering requirements in this time period, your bonus and winnings will be voided.
We always recommend that you check the bonus terms yourself before making any deposit and claiming a bonus. These can often change and we are not able to keep them up-to-date immediately.
Zoome Casino: Conclusion
To be completely honest with you, there isn’t much negative we can say about the Zoome Casino. The online casino offers interesting features, lots of games to enjoy, a very nice and competent support team as well as a user-friendly navigation and design.
The loyalty system of the Zoome Casino is alright, not the best and not the worst we have ever seen. It is nice to have an increasing weekly cashback promotion with a relatively low wager. But is it worth grinding it out to get the higher cashback percentage? Hard to tell. This is probably something every player has to decide for themselves.
The other thing that bothers us a bit is the maximum cashout rule when playing a bonus. While this cashout rule is not extremely low or anything, winning more than €10,000 and not being able to withdraw it after the wager is done leaves a bit of a bitter taste.
Other than that we are actually pretty satisfied with the Zoome Casino. You will get fast withdrawals, fast and easy verifications, a lovely design with quick navigations and interesting promotions. So pretty much everything a player could want.