You might wonder: “Haven’t they had a review to Platincasino before?” And you are absolutely correct. But, in the meantime, the Platincasino has gotten a complete overhaul, with a new owner, new designs, new promotions, almost everything has changed. The Platincasino is now operated by Latiform B.V. and acts under the Curacao eGaming License. But it is of course still founded in 2013.
But what has really changed? And make the changes the Platincasino better or worse? This is what we will examine in this online casino review. We will take a closer look at the overhaul and share our thoughts, if the update was a success or not.
With an apparent change in management and the switch to another Casino License, it is a very valid question, if the Platincasino is still as trustworthy as before. Are they still willing to pay out players? And if yes, will they do so in a fair amount of time? These are only a few questions that concerned us when we first heard about the changes. We have since then tested the Platincasino, just like we do with every other casino. And our tests didn’t give us any reason to believe that the Platincasino has changed in terms of safety and trustworthiness. Our withdrawals have been processed rather quickly and without running into any kind of problem. So from our view, the Platincasino has stayed a trustworthy environment.
There is no playing at the Platincasino as long as you don’t create an account. This is done rather quickly though, so you don’t have to worry about that. First up, hit the red Sign Up button in the upper right corner. Next, a window will pop up, where you will need to put in your desired log-in credentials, such as email and password. You will also need to put in your phone number and your country of residence. Once you have done that, check the first box beneath and finish the registration by pressing the Sign Up button. And that’s it, your account has been created.
Well, only technically though. Because you might have already noticed, that you didn’t need to put in any personal details yet. You will have to do this sooner or later, so might as well do it right now. If you want to, you can add your personal data by clicking the mannikin in the top right and select My Profile in the drop-down menu. Here you will be able to fill in all of your personal details. Make sure to put them in correctly and truthfully, as you will run into problems in the verification process otherwise. We will talk about this process later on in another section of this online casino review.
Not only did the Platincasino change its appearance, it has also made severe changes to their customer service. Just like before, you will have 2 options to reach out to the support, should you ever encounter a problem while enjoying your time at the Platincasino.
The first of the two options is the Live Chat. This method is now available 24/7 to everyone and is easily accessible by clicking the light-blue speech bubble in the lower right corner. If you do so, a window will pop up, where you will need to put in your name and email, as well as your desired language. You will have the choice between German, English, Spanish or Portuguese. If you now start a chat, a support agent will be right there for you in a short amount of time, talking in your preferred language. Little tip from our site: We think that the English Support team is way more competent, so you will most likely want to use the English language.
The second but much slower option you have is via email. To access this method, simply click on the Support link at the bottom of the website. From their you can fill out a form and directly contact the email support team, or you message them using your email provider via support@platincasino.com. Although the email support will surely take much longer than the Live Chat, in some occasions the email support can be much more helpful as they have much more insight. The more severe your problem is, the more we recommend to use this option. However, both support teams are very competent and nice and will always do their best to help you as much as they can.
Has something changed dramatically with the new overhaul? Are there any big features that were added? Let’s find out.
The design of the Platincasino has changed drastically, at least the layout has. In terms of colours, everything is pretty much the same, you will still find a dark-blue background with some nuances of light-blue. Instead of the old, rather clunky layout, the Platincasino has received a facelift. Even the mascot, Jack Wild, resembles more of a super hero now. Definitely looks more serious than the joker variant they had before.
Navigation has also strongly improved. Most of it will now happen either through the top bar or the left side menu. In the top bar you will be able to navigate to slot games, live casino, current promotions and to a search bar. In the upper right corner you will find everything concerning your account. The sidebar on the left can be opened via the menu button in the upper left corner. This side bar actually pretty much holds the same information like the top bar, but you will even be able to directly access helpful quicklinks, such as the Terms and Conditions or the FAQ.
Some of you might remember the PlatinClub feature of the old Platincasino. This has actually barely changed at all. To summarize it for you: There are 5 levels and each have their own advantages. Bronze and Silver will grant you free spins in famous online slot „Book of the Fallen“. The most interesting levels are Gold and Platin where you will get withdrawal prioritization as well as 20 free spins in „Book of the Fallen“ per active week if you’re Gold. For Platinum members a 10% weekly cashback is waiting. Last but definitely not least there is the Black VIP level which is only ever awarded via personal invitation. So we can’t tell you what the requirements for this level are.
In terms of deposits, withdrawals and verification, not much has changed since the overhaul. Nonetheless, we will summarize it for you. To make a deposit, click the red Deposit button in the upper right corner. If done so, a window will open where you will be able to choose your desired deposit method. To deposit you will be able to use Bank Transfer, Visa, Mastercard, Maestro, eZeeWallet and Skinsback. So deposit methods have significantly decreased.
Before we talk about withdrawals, we will first take a look at the verification process. This is because you will not be able to withdraw any money, if you do not complete this process. But good news, the verification process has become much easier and faster. To see which documents you will need to provide, simply click the little mannikin in the upper right corner again and select Verification in the drop-down menu. On the following page you will be able to see which documents are required and what they need to contain. Once you have provided all necessary documents, the assigned staff will take a look and confirm your identity. This is why it is utmost important that you provided true statements about your personal details. This process should be done within 24 hours, but we’re pretty sure that it will take much less time.
Now we want to talk about withdrawals. These haven’t changed significantly. To request a withdrawal, click the mannikin in the upper right once again and select Withdraw. You will be taken straight to the Withdrawal page, where you will be able to select your desired withdrawal method. As always, you will only be able to withdraw to the same method that you have used to deposit with. Once you have filled in all of the necessary details, just with the Withdraw button beneath and wait for your withdrawal to be processed. In most cases this should not take longer than 24 hours, but there are several factors that can delay this process, like your withdrawal amount or if you have played with bonus funds. However, in most cases it should be within the 24 hour time mark.
One thing that has significantly changed though are the withdrawal limits. These have worsened pretty hard. You will only be able to withdraw €7,500 per week and €15,000 per month. This is a big downgrade and we are a bit saddened to see this.
The Platincasino has lost some of its providers it previously had, but gained a lot more of them. The online casino now holds over 70 online software providers, all of them offering their own online casino games. This includes very big names like Pragmatic Play, Push Gaming, Nolimit City, Thunderkick or Gamomat. But also smaller online software providers are included, only waiting to be discovered and maybe be the next big thing. Together with these online software providers, the Platincasino hosts thousands of games for you to enjoy.
But besides the classic online slot games, the Platincasino also features Live Casino games. At the online casino you will find the classic table games like Roulette, Baccarat, Blackjack and lots of others. But that’s not even the best part, the Platincasino also features the famous Live game shows. These are always a guarantee for exciting and thrilling betting rounds. Live game shows come in the form of Monopoly Live, Gonzo’s Treasure Hunt, Dream Catcher, Crazy Time or Deal or No Deal, to name just a few of them. Unfortunately, the Platincasino does only offer a few different live game providers to choose from, namely Absolute Live Gaming and Pragmatic Play Live. However, these Live Casino providers will try their best to entertain you with their game shows and table games.
Not only does the Platincasino offer a great selection of online slot games and interesting live casino games, it will also feature a sportsbook, where you will be able to place bets on your favourite sports. However, this feature is not yet implemented and will come with a future update. We can’t wait to see what the Platincasino has in store for all sports enthusiasts.
Let’s take a look at the bonus offers and promotions the Platincasino is running. Have they changed a lot or did they pretty much stay the same? Let’s find out.
The welcome package of the Platincasino has seen a complete revamp and is nothing like it was before. This offer is available for every newly registered player who has not yet made a deposit at the Platincasino. The good thing is, even customers of the old Platincasino should be able to use this welcome package. You will not need to use any promo codes, just select the welcome offer when making a deposit
The new welcome package will consist of 4 deposit bonuses. On your first deposit you will receive a 100% Casino Bonus up to €500 with 200 free spins in Big Bass Bonanza by Pragmatic Play. This is actually a great start, but we’re far from done. Your second deposit will be doubled again with a 100% Casino Bonus up to €500. This is already a nice package, but there are two more bonuses waiting. Your third deposit will be boosted by a 50% Casino Bonus up to €500. And last but not least, on your fourth deposit you will receive another 50% Casino Bonus up to €500. All in all a very decent welcome package and definitely an upgrade to the former welcome offer.
However, we strongly advise against using the full bonuses. This is because the welcome package will have a maximum cashout of €5,000 (or equivalent). This means, that you will not be able to withdraw any more than said amount. This is a major downside.
If you are a member of the Platin Status, as we have mentioned earlier in the PlatinClub, you will be able to receive a weekly cashback of 10% of your losses over the week. Unfortunately, there is not much information to be found about this promo. So we can only assume, since the PlatinClub feature has not changed, that this cashback will be subject to a wagering requirement of 1 time the bonus amount.
Depositing on Thursdays will get you boosted. Using the bonuscode: THURSDAY, you will receive a 50% Casino Bonus up to €250. This offer will be available every Thursday for every player who has used the welcome package.
Ready for some fun to let the week end? You can get up to 200 free spins on Sundays. Just deposit at least €100 for 200 free spins on Sundays, and use the bonuscode: SUNDAY when making the deposit.
All issued bonuses, if not stated otherwise in the promotion terms, are subject to a wagering requirement of 40 times the bonus amount. The maximum bet size allowed during wagering is €5 (or equivalent). This includes double-up mechanics like card games after a winning round. To complete the wagering requirements, you will have a time limit of 7 days. After this time period, all your bonus funds will be voided. The welcome package has a maximum cashout of €5,000 (or equivalent).
As always, we advise you to read the bonus terms yourself. These can change from time to time, and keeping them up-to-date at any time is pretty much impossible.
So, now we are at the conclusion of our online casino review, and there is still a question unanswered: Has the Platincasino improved with the overhaul? We will be completely honest with you, it’s very hard to tell.
One thing we can safely say is that both the design and the navigation are a huge upgrade and are much more user-friendly than before. Everything feels much more in place and much smoother. Entering the Platincasino feels way more pleasant than before, and if that is the case, you know that a design choice works.
The welcome package has received a tremendous upgrade and now offers 4 different deposit bonuses, which give you lots of playtime to test out the refurbished Platincasino. You will also now have the chance to profit off of weekly reload bonuses, which is also nice. Unfortunately, the welcome package has a maximum cashout of €5,000 (or equivalent), which is actually a major downside in our eyes.
Another downside are the withdrawal limits, which are much worse than before. So if you win big, you will need to be ready to wait several weeks or months until you have received all of your winnings. This is not something we like to see, and it’s sad to see that this condition has worsened.
All in all we still think that the overhaul of the Platincasino was a great success and the right choice. There are some questionable choices that were made, but the overall user-friendliness has strongly improved, and the Platincasino will still pay out winning rather quickly. Additionally, the choice of games has also improved alot, which is always nice to see. We hope that you will share our opinion once you get to try the renewed Platincasino yourself.
