Joo Casino Review
The Joo Casino is one of the oldest online casinos you will find on the market. It first went online in 2014 and has since then stayed online, looking at a history of almost decade. It is owned and operated by Dama N.V., one of the biggest online casino groups currently on the market. The Joo Casino acts under the Curacao eGaming License and features a lot of different things like lotteries, tournaments, bonus shops and more.
In this online casino review we want to take a look at how great the Joo Casino actually is. Are the features worth it? Or are they just like ornaments on a christmas tree? Let’s waste no time and find out.
Joo Casino: How trustworthy is it?
The question of trustworthiness is always a question that is very important for players before they choose whether or not they want to play at an online casino. We consider the Joo Casino a fairly safe and trustworthy environment. How do we get to this conclusion? Well, this depends on numerous different factors. One factor is of course the longevity of the Joo Casino. An online casino that has been around for almost a decade can only be a place where people feel comfortable, right? Would make sense at least.
Another reason for us to believe in the trustworthiness of the Joo Casino is the Dama N.V. group. This group has a reputation for being very serious. And last but not least, we have also tested the online casino ourselves, of course. As far as our tests showed, players will not get into any sort of trouble when depositing or withdrawing at the Joo Casino. Withdrawals were processed rather quickly and without any problems. So in this regard we cannot say anything negative about this online casino.
Joo Casino: Registration
Before you will be able to play and deposit at the Joo Casino, you will need to create a user account. No playing without it. This process will only take you only a couple of minutes though, so no worries. First, click the green Sign Up button in the upper right corner to start the process. A window will pop up, in which you need to follow instructions. Enter your email address in the first step. The second step will require you to enter your desired password, as well as some personal details like your first and last name and your date of birth. On the third and last step you will need to enter some additional informations, such as your city and address.
Be sure to enter everything truthfully, as you will otherwise encounter problems later on in the verification process. This is something you want to avoid as best as you can. We will talk about this process later in detail. Once you have filled in every personal detail, hit the Sign Up button beneath. Now you are ready to play your favourite games at the Joo Casino.
Joo Casino: Customer Support and Service
You can rest assure, that the Joo Casino has a very competent customer support team, which we would expect from an online casino that has been on the market for such a long time. The customer service of the Joo Casino can help you with pretty much any problem you might run into, as well as answer your questions if you should have any left after reading our online casino review.. To reach out to them, you will have 2 different options.
The first option is the Live Chat, which will be available around the clock to everyone and is easily accessible. Just click the little purple icon in the lower right corner of your screen. Once you’ve done that, a window will open on the other side of the screen, which requires you to put in your name and email address. Once done, click on Start Chat and a support agent will be right there for you. Be aware though that the Live Chat usually uses English language, so either be prepared to talk English or ask the support agent if they could translate their answers to your language. The Live Chat will be by far the fastest option, in which you can expect an answer within a couple of minutes.
There is another option, which will be much slower though. This option is the email support. To contact them, either use their support email (email@example.com) or fill out the form on the website. The latter can be found when clicking on the Support link at the bottom of the website. Although the email support is much slower than the Live Chat, it can be more helpful on certain situations, so it’s up to you to decide which of these methods you want to use. Email support will usually take around 24 hours to answer, but can help with more severe issues.
The Joo Casino also features a FAQ in which lots of questions and issues are already listed. Go ahead and check it out, maybe your problem is already listed.
Joo Casino: Feature Overview
In this section we will take a look at all of the different features the Joo Casino has to offer. An online casino that has been on the market for such a long time surely has some nice features, right? Time to find out.
The design of the Joo Casino has changed a lot over recent years, obviously, to meet the standards of today. What you will find now is a very pleasant looking online casino with a dark blue background and colourful slide shows on the front page. There isn’t too much variation in colour though, besides the slot game thumbnails of course. Other than that you will only find some shades of gold but that’s pretty much it.
Most of the navigation at the Joo Casino will occur through the side bar on the left side of the screen. On this side bar you will find pretty much anything that you might be looking for, let it be the ongoin promotions, your VIP status, helpful quicklinks and more. If you want to take a closer look at your personal details or your balance, stick to the upper right corner of the website. Here you will be able to check anything related to your profile.
As most online casinos have a VIP system nowadays, it shouldn’t come as a surprise that the Joo Casino is hosting one too. In this VIP system you will be able to rank up in 25 levels. Every level will come with their own requirements and rewards, mostly consisting of bonus money and free spins. But you will also be able to profit off of a weekly cashback promotions, which is tied to your VIP level. We will cover this in detail later on in this online casino review.
In order to increase your VIP level, you will only need to play your favourite games with real money. Emphasis on real money, since bonus money bets will not be taken to account. For every €10 (or equivalent) you make in bets, you will receive 1 Comp Points. After reaching a certain amount of Comp Points, you will advance to the next VIP level and gain the rewards for that level.
The Mystery Drops are the house-owned progressive jackpots of the Joo Casino. There will be three different jackpot levels, sorted from smallest to highest: Major, Grand and Mega, with the Mega Jackpot being by far the biggest of them all. This jackpot will not be paid out before it reaches €50,000. But on the other hand, it will also be paid out before it reaches €78,000.
In order to have the chance to win any of these jackpots, there are two conditions: First, you will need to play a game that carries the tag “Mystery Drops”. And second, you will need to place a bet of at least €0.50 (or equivalent). If these two conditions are met, you could be the lucky winner of the next Mega Jackpot.
Bonus stores are nothing really new, we have seen quite a few online casinos which have made similar things in the past. But the bonus store at the Joo Casino is something else.
We have told your about the Comp Points you will earn. But together with Comp Points you will also earn Redeemable Comp Points (RCP). These can then be used at the bonus store. And the bonus store is packed with interesting things. Of course you will find the classics, like free spins and bonus money. But the Joo Casino also offers subscriptions to the most famous streaming services like Disney+, Netflix or Amazon Prime. And if that’s not enough, you can also redeem many of the newest devices, like a Playstation 5, iPhone 14 Pro Max or an iPad Mini. This is something we have rarely ever seen yet in a bonus store.
Every week the Joo Casino will present you with 4 missions. For every mission you complete, you will be granted free spins. The more missions you complete, the more free spins you will get. But wait, it gets even better. Not only does the amount of free spins increase, but also the bet size of the spins. These missions are mostly passively earned, as they require you to make X deposits of at least Y€ or something along these lines.
Lottery and Tournaments
The Joo Casino runs a monthly lottery. In order to get tickets for this lottery, you need to make deposits. The higher your deposit, the more lottery tickets you will obtain, obviously. For every €20 you deposit, you will get 1 ticket. The prize pool of the lottery will be €5,000 split among 50 lucky winners, as well as 4,800 free spins split among 270 winners.
But besides the monthly lottery, the Joo Casino also partners with various online software providers to bring lots of exciting tournaments to players. The prize pools of these tournaments range from cash prizes to free spins. Tournaments allow for a different playstyle and may lead to playing games you haven’t known about. So go ahead and try it.
Joo Casino: Deposit, Withdrawal, Verification
The Joo Casino offers several ways of depositing. In order to deposit, click the green Deposit button in the upper right corner. If you have done that, a window will open. In this window you will see all of the deposit method that are available to you. To make a deposit at the Joo Casino you will be able to use AstroPay, Bank Transfer, CashToCode, Ethereum, eZeeWallet, flexepin, Giropay, iDebit, Interac, Jeton, Visa, Mastercard, Maestro, Mifinity, MuchBetter, Skrill, Neteller, Pay For Fun, Pay Retailers and Skinsback. So as you can see, there are quite a few deposit methods available at the Joo Casino. But we’re not even done here. The Joo Casino has quite a few crypto currencies available for deposit. You can use the following crypto currencies to deposit at the Joo Casino: Bitcoin, Bitcoin Cash, Cardano, Dogecoin, Ethereum, Litecoin, Ripple, Tron and Tether.
Before we take a look at how withdrawals are processed at the Joo Casino, we will first take a look at the verification process. The reason for this is because the verification process is unavoidable. Every single player has to go through this process in order to receive any many, whether they like it or not. When it comes to verification, the Joo Casino is very fast. It shouldn’t take longer than 24 hours to approve your documents, in most cases it will be even faster. If you want to know which documents you will need to submit, just click on the little mannekin in the upper right corner and head to Verification. On this page you will see which documents you will need to provide. These documents usually include Proof of Identity, Proof of Residence and Proof of Payment, if you have not used crypto currencies to deposit with.
After you are done with the verification process, you will finally be able to take on withdrawals. In order to request a withdrawal, click once again on the little mannekin in the upper right corner. In the drop-down menu, click on the Withdraw button. On the following page you can choose your desired withdrawal method. But remember, you will only ever be able to withdraw on the same method you have deposited with, so choose your deposit method wisely. Fill in all of the necessary details and click the Withdraw button at the bottom. Now all you have to do is wait for your withdrawal to be processed.
Withdrawals will usually be processed within 24 hours, although this can depend on various factors like your withdrawal amount or if you have played with a bonus. Just like many other online casinos, the Joo Casino will have withdrawal limits. These limits are: €2,500 per week and €12,000 per month. It goes without saying that these limits are very bad and we are very unhappy to see that.
Joo Casino: Live Casino and Slot Games Selection
Most of the Dama N.V. casinos will offer a pretty nice selection of games, and an online casino that has been on the market for such a long time will be no exception. The online casino offers round about 90 different online software providers. Amongst these are Netent, Push Gaming, Pragmatic Play, Hacksaw Gaming, Play’n Go and many more. It would be harder to not find the right game than the other way around.
But of course there are also people who don’t like virtual slot machines that much. If you’re one of these people, don’t worry. The Joo Casino will also offer Live Casino games provided by the likes of Evolution or Pragmatic Play Live, where you can play lots of live casino games. To these live casino games count the most famous table games like Roulette, Blackjack or Baccarat with real dealers. Or maybe you could try something entirely different, like the live game shows. If you haven’t played game shows like Funky Time, Crazy Coin Flip or Monopoly Big Baller yet, you should definitely give them a try. The Live Game Shows are always worth to take a look at. And you will be able to play any of these games at the Joo casino.
Joo Casino: Bonus Offers and Promotions
An online casino as old as the Joo Casino is sure to have some interesting bonus offers and promotions, right? Let’s take a closer look at them and let’s see if they are good or not.
It doesn’t come as a surprise that the Joo Casino is hosting a welcome offer for all new players. This offer will be available for every newly registered player that did not yet make any deposit. You will have the choice between the regular welcome package and a much better crypto welcome package. Both offers will consists of three deposit bonuses, but we are afraid to tell you that you will have to make a choice, since you can’t use both.
Regular Welcome Package
As we have mentioned before, both welcome packages will include three deposit bonuses. The first regular deposit bonus will consist of a 100% Casino Bonus up to €1,000 with 100 free spins on top. The first deposit bonus will not require a bonus code. Great start, but there’s more. The second regular bonus will be a 50% Casino Bonus up to €2,000 and yet another 50 free spins for you. In order to claim this bonus, use the bonuscode: RELAX on your deposit. And on your third and last deposit of this welcome package you will get another 50% Casino Bonus up to €3,000 with 50 free spins on top once again with the bonuscode: ACTNOW. Overall a pretty okay-ish welcome offer, that surely some will want to take.
Crypto Welcome Package
Now we will go on to the second option you can choose. This will be the crypto welcome package, which means that you will only be able to use this offer when depositing with crypto currencies. If you do so, and use the bonuscode: CRYPTO on your first deposit, you will receive a 150% Casino Bonus up to 5 BTC and 100 free spins. This is already a massive improvement in contrast to the regular welcome package. The second bonus is claimable via the bonuscode: BLOCK and contains a 110% Casino Bonus up to 5 BTC. And lastly, with the bonuscode: CHAIN you will get another 100% Casino Bonus with 50 free spins to top it all off. So as you can see, the crypto welcome package has far more to offer than the regular welcome package.
As we have mentioned before, together with the VIP System you will gain the ability to claim a weekly cashback. If you don’t know what cashback is: this is a system in which you will get a bonus based on your net losses of the previous week. So for example, if you get a 10% cashback promo and lost €500 in the previous week, you will get a bonus of €50 in the following week. This is most of the time tied to specific conditions.
In the case of the Joo Casino, you will get a 5% cashback beginning on VIP level 8, which increases every 4 levels. The cashback bonus will have a wagering requirement of 5 times the bonus amount. It will always be credited on Mondays.
With every single deposit you can get a Lucky Spin. There are two different wheels on which you can spin, a silver one and a golden one. In order to get a spin on the silver wheel, you will need to make a deposit between €30 and €99, and enter the bonuscode: SILVER on your deposit. The golden one is achievable similar, but in order to get this one you will need to deposit €100 or more and use the bonuscode: GOLD on your deposit.
The big difference in the wheels is that the rewards on the golden wheel are doubled. So while the silver wheel has a maximum reward of €5,000, the golden wheel will have €10,000.
Daily Reload Bonus
Fancy a reload bonus? At the Joo Casino you can get one every single day. For every third deposit of the day, you will receive a 50% Casino Bonus up to €500. Just select the bonus on your third deposit on every day.
With the bonuscode: MON40 you will get a bonus every Monday to start off the week. If you want, just deposit and get a 40% Casino Bonus up to €100.
If you are a fan of free spins, you will be a fan of Wednesdays at the Joo Casino. With the bonuscode: BOOK you will get up to 170 free spins after three qualifying minimum deposits.
High Roller Reload
Want to deposit a bit more? No problem. Every two weeks you can use the bonuscode: HIGHROLL once. And if you do so, you will get a 50% Casino Bonus up to €1,000. This bonus is great for everyone who likes to have a bit more playtime.
All issued bonus, if not stated otherwise in the bonus terms, are subject to a wagering requirement of 50 times the bonus amount. During bonus wagering, you will have a maximum bet limit of €5. If you ignore this rule, you may get your bonus winnings voided. Bonuses are not subject to a max cashout rule, as long as the bonus terms don’t state otherwise. To complete wagering requirements, you will have a time limit of 7 days. If you did not manage to complete the wagering requirements until then, your bonus will be voided.
As always, we highly recommend that you check the bonus terms yourself. It is always safe to have an eye on them, especially since they can change from time to time.
Joo Casino: Conclusion
So, how did one of the oldest online casinos of the Dama N.V. group fare? To be honest, we are very pleasantly surprised by the shere amount of features you will find. Of course, these features are not revolutionary or completely unique, but the way they implemented them is pretty good in our eyes.
Of course there are also things that impact our conclusion heavily. Or actually it’s only one thing. We’re talking about the withdrawal limits. With limits of €2,500 per week and €12,000 per month, these limits are just utterly bad. We get that withdrawal limits are something you will rarely ever not encounter at an online casino. But making them so low is just unnecessary in our opinion. There’s probably a reason to that, other than “we want players to wait for their money”, but in the end it is what we just put in quotation marks.
Other than that we can’t really say a negative thing about the Joo Casino. One of the oldest Dama N.V. casinos has a lot to offer. Great features, very interesting welcome packages, lots of games, pretty fast withdrawals and verifications. Pretty much everything a player could ask for.