Bitcoin Games Casino Review

Bitcoin Games Casino: Customer Support

At Bitcoin Games Casino, ensuring a smooth and enjoyable gaming experience is a top priority. This commitment extends to their customer support services, designed to provide quick and effective assistance whenever you need it. Let’s explore the support options available.

Live Chat

For immediate assistance, the live chat feature is available 24/7. You’ll find it at the bottom right of the screen on the casino’s website. This option is perfect for quick questions or issues that need instant resolution. The support team is always on standby to provide the help you need, any time of the day.

Email Support

For detailed inquiries, email support is your go-to option. You can reach out to the team at support@bitcoingames.com. Whether it’s a question about your account, a payment issue, or feedback, the support staff is ready to help. They aim to respond promptly, ensuring your queries are resolved efficiently.

FAQ Section

For common questions, the FAQ section is incredibly helpful. It covers a wide range of topics, from account management and deposits to withdrawals and bonus policies. Before reaching out to support, it’s a good idea to check here first. You might find the answer to your question, saving you time.

Bitcoin Games Casino offers multiple avenues for customer support, ensuring players have access to help whenever it’s needed. From the detailed email support to the convenient live chat and the informative FAQ section, the casino has covered all bases. This comprehensive support system underscores Bitcoin Games Casino’s commitment to player satisfaction, making it a reliable choice for online gaming.

Bitcoin Games Casino: Detailed Feature Overview

At Bitcoin Games Casino, the VIP and Loyalty Programs are central to enhancing player engagement and rewarding their commitment. These systems, designed with both casual and serious gamers in mind, offer a variety of rewards and incentives.

VIP Program Explained

The VIP Program at Bitcoin Games Casino is structured to recognize and reward player loyalty with progressively valuable perks. Here’s a detailed look at the levels and their corresponding rewards, all aimed at elevating your gaming experience:

1. Entry Point: Begin with no level and zero comp points. Your journey to royal status starts here.
2. Progressing Through Levels: Earn comp points by wagering on slots. Specifically, every €30/0.001 BTC wagered earns you one status point. Which will move you closer to the next level.
3. VIP Levels and Rewards:
   • No Level: Starting point with 0 Comp Points.
   • Level 1 (Bronze): 100 Comp Points unlocks 100 Free Spins.
   • Level 2 (Silver): 300 Comp Points grants 150 Free Spins.
   • Level 3 (Gold): 1,000 Comp Points leads to 250 Free Spins.
   • Level 4 (Platinum): 2,000 Comp Points rewards with 0.002 BTC.
   • Level 5 (Diamond): 4,000 Comp Points offers 0.003 BTC and 5% weekly cashback.
   • Level 6 (Emerald): 10,000 Comp Points yields 0.004 BTC and 6% weekly cashback.
   • Level 7 (Ruby): 15,000 Comp Points provides 0.008 BTC and 8% weekly cashback.
   • Level 8 (Sapphire): 20,000 Comp Points rewards with 0.01 BTC and 10% weekly cashback.
   • Level 9 (Opal): 25,000 Comp Points grants 0.02 BTC and 13% weekly cashback.
   • Level 10 (Black Diamond): 40,000 Comp Points unlocks 0.03 BTC and 15% weekly cashback.

Important Terms:

• Weekly Cashback: No wagering requirements.
• Free Spins and Cash Bonuses: Subject to a 30x wagering requirement.
• Activation: Rewards are available in your profile upon reaching a new level.
• Reset Mechanism: Comp points are reset monthly, promoting continuous engagement.

Loyalty Program Insights

The Loyalty Program works in tandem with the VIP system, focusing on comp points accumulation through gameplay:

• Earning Points: Slots gameplay is key. You accumulate one redeemable and one status comp point for every €30 (or equivalent in selected cryptocurrencies) wagered.
• Levels and Rewards: Similar to the VIP Program. With specific rewards like free spins and cash bonuses at different comp point milestones.

Conversion Rates for Comp Points

The conversion rate for comp points into bonuses varies by the player’s VIP level, providing an added incentive for reaching higher tiers.

• Ironclad Operator to Cogwheel Killer Levels: 150 comp points convert to 0.00004 BTC or equivalent in other currencies, with a 30x wager.
• Mechanized Assassin to Boilerplate Warlord Levels: 125 comp points equal 0.00004 BTC or equivalent, also with a 30x wager.
• Steampunk Legend Level: 100 comp points can be exchanged for 0.00004 BTC or equivalent, maintaining the 30x wager requirement.

Since the initial VIP Levels are Called just Level 1-10 and have names of precious metals and gems (like gold, diamond or opal), we can only assume that the reffered names in the conversion list are describing specific VIP levels which the operator did not name correctly at this point since the Bitcoin Games is a brand new online casino. This tiered system not only rewards players with more significant bonuses as they ascend but also makes the journey through the VIP levels more rewarding by improving the efficiency of comp point conversion.

Distinguishing Between VIP and Loyalty Programs

While interconnected, the VIP Program focuses on overall player status and long-term rewards, including cashback without wagering requirements and significant cash bonuses. In contrast, the Loyalty Program emphasizes immediate rewards through comp points that can be exchanged for bonuses, subject to wagering requirements.

Design and Usability

The casino’s design combines functionality with aesthetics. The main color is a very dark brown and there are golden accents all over the site. There is a navigations sidebar on the left sideand its user-friendly interface ensures easy navigation, while the sleek design enhances the gaming experience. Despite its recent launch, Bitcoin Games Casino has established a platform that’s both appealing and efficient. With all of that being said, we do also like the detailed icons that allow players to navigate with ease through the different sections. Making the platofrm very user friendly when it comes to those aspects, while it of course can’t appeal to everyone when it comes to colors.

A Note on Tournaments

Though currently under development, tournaments are expected to offer competitive play and additional rewards, further enriching the Bitcoin Games Casino experience. At the time of this review, we were not able to have a look into the upcomming offerings when it comes to tournaments. But we can assure you that they will most likely be added.

Bitcoin Games Casino’s VIP and Loyalty Programs are designed to reward players in a structured and transparent manner. By participating, players can enjoy a variety of benefits, from free spins to significant cashback, all while engaging in their favorite games. The distinction between the VIP and Loyalty Programs allows players to understand how their gameplay and wagering contribute to tangible rewards, making every spin and bet count towards achieving royal status in the casino’s rewarding ecosystem. But to give some additional critics on that matter, we don’t really understand the need of resetting comp points every month.

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