Everyone needs a little helper now or then. Let it be a cat that helps you to relax after a stressful day, or a dog who watches over you. Or maybe it even is a lucky elf. The Lucky Elf Casino has been on the market since 2022, so it’s on the verge of being an established online casino. It is owned and operated by Hollycorn N.V., which is an online casino group that is rising in popularity from month to month. The Lucky Elf Casino is licensed under the Curacao eGaming License.
The Lucky Elf Casino will be examined in detail in this online casino review. We will take a look at everything the online casino has to offer, no matter if features, bonus offers, customer support or trustworthiness. So let’s delve right into it.
When we talk about the word “trustworthy” what do we mean by that? What makes an online casino safe and trustworthy? Well, this is something debatable, for sure. Many players probably have a different definition of trustworthy. For us, an online casino is safe to play at, when they are reliable. So as long as we are sure that every player who does not violate any terms of service will receive their money, we can safely assume that an online casino is trustworthy. And this is the case for the Lucky Elf Casino.
Before we tested the online casino, we looked at numerous factors, like the history and the casino group of the online casino. In both cases we couldn’t find anything out of the ordinary, especially not with the Hollycorn N.V. group, who have built up quite a good reputation over the past few years. The tests we made ourselves pretty much only strengthened this. Deposits, withdrawals and verification went smooth without any complications and we couldn’t detect any malicious behaviour. So from our point the Lucky Elf Casino is a safe environment.
You won’t be able to profit of the deposits, withdrawals and verification of the Lucky Elf Casino without a user account, so you will have to create one in order to play there. To do so, click the green Join Now button in the upper left corner at the top of the side bar. Doing so will open up a window in which you will need to enter your email address and your preferred password. After that, check the box beneath, hit the Join Now button and your account has been created.
As you might have noticed you did not have to put in any personal details yet. However, this is unavoidable, as these details are required for the verification process. If you want to put them in before you start playing, click the Profile button in the left-hand side bar. On the following page you will be able to put in any missing information. Fill in every blank in order to complete your profile. Once that is done, click Save Changes beneath and you will be able to enjoy all of your favourite games at the Winning.io Casino.
No matter how good, trustworthy and reliable an online casino is, no matter if they are new on the online market or long-established, mistakes and errors can happen. This can happen from both a player or the casino, or even a technical error. Whatever caused the inconvenience, the customer support of the Lucky Elf Casino will be happy to help you. To reach out to the support team you will have several options available.
First we have the live chat, or “Elf’s Helpdesk” as they like to call it at the Lucky Elf Casino. This option will be available around the clock to you. To open up the live chat, click the Elf’s Helpdesk menu option in the side bar. This will open up a window at the right-hand side of the screen. Here you will be able to enter your name and message as well as attach a file before you initiate a chat. You will be able to choose a language too, but the only available option will be English, so be prepared. After filling every blank you will be connected to a support agent who will try their best to solve your problem.
Now it will get a bit confusing. You will also be able to contact the support team via a form on the website. The email support will then answer with a message to your email address. Now here’s the confusing part. In order to get to this form you will need to click on Elf’s Helpdesk, but at the bottom of the website. So both the quicklink and the menu option in the side bar have the same name, but will bring different outcomes. Filling out the form will contact the email support, which will try to answer you within 24 hours. However, you will not be able to attach any screenshots, which is why we would recommend the live chat option.
You can also check out the FAQ section, which will be right next to the Elf’s Helpdesk form at the bottom of the website. This section will contain frequently asked questions together with answers and solutions to common problems. So if you’re lucky your question or problem is already listed and answers.
In this section we will be going through every major feature the Lucky Elf Casino has in store. Let’s see if the features can live up to the modern standards.
One thing we really like about the Lucky Elf Casino is its design. Everything looks very clean and has its place. While the color scheme itself is not all too impressive, with a grey background and some shades of green, the general arrangement of all elements on the website just fits perfectly. Pair this with lovely slide shows at the top and a very modern interface and you will find yourself in a very comfy and pleasant place.
Not only the design of the Lucky Elf Casino can impress us, but also the ease of navigation through the online casino. The most important menu options can be found in the side bar on the left-hand side of your screen. Through this side bar you will be able to access the Elf Central, which is the game lobby, ongoing promotions, many of the unique features, your VIP status, profile and much more. There’s lots to explore at the Lucky Elf Casino, so be sure to have a look around
Normally the game lobby is where you will find most of the action. But with the Lucky Elf Casino this isn’t necessarily the case. While the game lobby does hold some interesting categories like new games and top games, the Search Games section can be more interesting for some. Because in this section you will not only be able to search for your favourite games, you can also filter in many different themes and categories. Fancy a Megaways game? Then check out the Megaways category. Want to play some asian-themed games? No problem, the Asian Treasure category will help you out. There are many different ways to filter games, and we’re sure you will be just as pleased as we are.
The Loyalty Program of the Lucky Elf Casino rewards players who stick with the online casino and, well, show their loyalty. The program will consist of 20 different levels which you can achieve, and all of them come with their own unique rewards.
In order to advance in levels you will need to collect ComPoints. These are earned by simply placing real money bets in your favourite games. While you will earn 1 points for every €12.50 (or equivalent) made in bets in slot games, you will need to place bets for €250 on live casino games. After reaching a certain amount of ComPoints, you will rank up and earn the rewards of the rank you just achieved. These rewards will at first be free spins, but will quickly change to cash prizes. Free spins come with a wagering requirement of 10 times the bonus amount, while cash prizes will only have a wagering of 3 times.
This might sound a bit confusing, but yes, the Lucky Elf Casino will feature both a loyalty program and a VIP club. The reason for that is that in order to benefit of a VIP rank, you will need to get to a certain point in the loyalty program. However, this can be bypassed by depositing at least €1,000 in a single day. Otherwise you will need to collect at least 5,000 ComPoints and wait for an invitation.
The VIP Club consists of 3 different ranks: Golden Star, Platinum Star and Diamond Star. Each of these ranks will unlock more and more benefits as you rise up. These benefits are a weekly cashback promotion, better ComPoint exchange rate and a personal account manager as well as higher cashout limits or special occasion gifts. Unfortunately there is no information on how to actually reach the higher VIP ranks, if they have a certain ComPoint threshold or any other requirement.
One of the more unique features of the Lucky Elf Casino is the lucky wheel. This wheel can be spun up to 5 times a days. To get a spin at the wheel you will need to use the bonuscode: WHEEL while making a deposit of at least €25. However, the only prizes you can get are between 10 and 200 free spins. We will be completely honest with you, we doubt that it is worth buying spins on purpose. The only reason you would want to take them is if you wanted to make a deposit anyway.
The Lucky Elf Casino will feature in-house jackpots. There are 3 different jackpots available, from low to high: Pioneers, Legends and Titans Jackpot. Each of them come with certain requirements and hit ranges. In order to win any of these jackpots simply place a minimum bet on any game on the Lucky Elf Casino. You will need to bet at least €1 for Pioneers, €5 for Legends and €10 for Titans Jackpot.
If you want to experience online slot games a different way, be sure to check out the tournaments at the Lucky Elf Casino. The online casino is hosting several weekly and monthly tournaments in which you can participate. And not only that, they have also partnered with various different online software providers to bring huge prize pools to you. Every tournament comes with its own set of rules, so be sure to check them out if you want to participate.
There are certain aspects of an online casino we value very much, namely the deposits, withdrawals and the verification process. First we will take a look at the deposits. Making a deposit at the Lucky Elf Casino is very simple and easily done. First, click on the green Deposit button on the left-hand side bar, right beneath your balance. Doing so will open a window, in which you will be asked for your desired deposit method. You won’t have as much deposit methods as other online casinos offer, but the ones they do have are quite popular.
The available payment methods are: AstroPay, ecoPayz, eZeeWallet, Flexepin, Giropay, iDebit, Jeton, Visa, Mastercard, Maestro, Mifinity, Neosurf, Skrill and Neteller. Not quite as impressive as we’re used to. But luckily there’s more. The Lucky Elf Casino will also offer some of the most famous crypto currencies, that you can use to deposit with. Available crypto currencies are: Bitcoin, Bitcoin Cash, Dogecoin, Ethereum and Litecoin.
Before you will be able to withdraw winnings however, you will need to go through the verification process. This is mandatory and has to be done by every single player who wants to receive any money. Luckily this process is rather easy and done really fast. All you have to do is head to your Profile and switch to the Verification tab. On this page you will be able to see all necessary documents you will need to provide and what they need to contain.
The types of documents you need to provide are Proof of Identity, Address and Payment, although the latter one can be neglected if you have deposited with crypto currencies. Once you have sent in all necessary documents, they will be looked over and approved or declined. If all documents have been approved, you will be able to make withdrawals. This process should not take longer than 24 hours, it will most likely be even faster.
Speeking of withdrawals, let’s see how you can actually request one. This is just as simple as every other process at the Lucky Elf Casino. Head to your Profile once again and switch to the Cashbox tab. In this tab you will be able to both make a deposit and request a withdrawal. Simply click on the Withdraw button and a window will open. In this window you can choose your withdrawal method, remember though that you have to use the same method you have used to deposit with.
Fill in all of the necessary details, hit the Withdraw button at the bottom and wait for your withdrawal to be approved. Just like with the verification process, it shouldn’t take longer than 24 hours, although this heavily depends on withdrawal amount, holiday season or playing with a bonus offer.
The Lucky Elf Casino will unfortunately have withdrawal limits in play. This is actually hard to avoid nowadays, as most of online casinos have withdrawal limits these days. In the case of the Lucky Elf Casino these limits are as follows: €3,000 per day, €7,500 per week and €15,000 per month. These limits are obviously not great and on the edge of being bearable. Of course this will have a negative impact on both our ratings and conclusion of our online casino review.
Many players value the selection of online slot games an online casino has to offer. Luckily, for those who do value a good game selection, the Lucky Elf Casino has a lot in store. You will be able to play games from over 80 different online software providers, including Pragmatic Play, Hacksaw Gaming, Play’n Go, NoLimit City, Games Global, ELK Studios and many more big names of the online casino world. Thousands of games are waiting for you, with an average of 50 new games per month.
But the Lucky Elf Casino has a lot more to offer. If you haven’t tried it out yet, the live casino section of the Lucky Elf Casino offers the most famous casino table games like Blackjack, Roulette, Three-Card Poker or Baccarat, all of them playable with real dealers. And there is even more to explore, like the beloved Live Game Shows, which are an all-time favourite for players. These shows will feature crazy ways of betting and winning, and allow for much excitement and thrill. Let it be Football Studio, Deal or No Deal, Dream Catcher, Crazy Time, Gonzo’s Treasure Hunt or Boom City, all of them come with their own ways of playing. Live Casino will be provided by a number of different providers, including Pragmatic Play Live, Evolution Gaming and Beterlive.
For many players the bonus offers and promotions of an online casino are a decisive factor when it comes to choosing where to play. Let’s see if the Lucky Elf Casino can convince both new and regular players with their promotions.
For those of you who are willing to test out the Lucky Elf Casino, the online casino is running a welcome promotion. This promotion is available for every newly registered player who has not yet made deposit. And this welcome offer is insane, with 4 different deposit bonuses claimable.
On your first deposit, the Lucky Elf Casino will double your deposit with a 100% Casino Bonus up to €2,000 with 100 free spins on top with the bonuscode: ELF1.
And we’re just getting started, the second deposit will be boosted by a 50% Casino Bonus up to €2,000 with another 50 free spins for you if you use the bonuscode: ELF2.
The third deposit bonus will consist of a 75% Casino Bonus up to €2,000 and yet again 50 free spins, just use the bonuscode: ELF3.
And to finish off the welcome package, the Lucky Elf Casino will yet again double your deposit with a 100% Casino Bonus up to €2,000 and 50 free spins with the bonuscode: ELF4 on your fourth deposit. Needless to say, this welcome package is huge and allows for a lot of playtime to get to know the Lucky Elf Casino better.
Part of the VIP rewards is a weekly cashback promotion. Cashback means that you will get a percentage of your net losses back over a certain time span. In the case of the Lucky Elf Casino this time span is 7 days. The weekly VIP cashback will begin at 5% up to €500 and can increase to 10% up to €5,000. Cashback will be issued as bonus money on Mondays. While Golden and Platinum Star will have a wagering requirement of 15 times the bonus amount, Diamond Star members will only need to wager only 5 times the bonus amount.
Besides the VIP cashback, the Lucky Elf Casino is also running a weekly live cashback, which is claimable by every player. This promotion will consist of a 10% cashback on live casino losses up to €500 and goes from Mondays to Fridays. The Cashback will then be credited on Saturdays. Minimum losses must be €250 and the wagering requirements are 35 times the bonus amount. However, the bonus terms contradict themselves. The terms state that there is no max cashout attached, however, they also state that the max win for this bonus is €300.
For every €300 you bet in a week in the Instant Mission category, you will be able to earn 25 free spins for the game Book of Egypt. Free Spins will be issued every Sunday and come with a wagering requirement of 35 times the bonus amount.
Once a day you will be able to claim the Next-Gen Crypto Bonus. As the name suggests, this bonus is only claimable when depositing with crypto currencies. You can claim a 50% Casino Bonus up to 0.025 BTC with the bonuscode: WITCHCRYPTO. This bonus will be subject to a wagering requirement of 30 times the bonus amount.
If not stated otherwise in their respective bonus terms, all issued bonuses generally come with a wagering requirement of 40 times the bonus amount. The maximum bet size during wagering is limited to €5 (or equivalent). The casino may confiscate your winnings if you break this rule. During wagering you will have a time limit of 14 days to finish the wagering requirements. Failing to do so will cancel your active bonus and all bonus winnings will be voided.
We highly recommend that you check the bonus terms of every single promotion yourself. These can often vary or even change, and we cannot keep them up-to-date at any time.
The Lucky Elf Casino is really something else. And we don’t even mean that in a negative way. The online casino can offer a very lovely design, paired with great and easy navigation through the online casino. Not only that, but Lucky Elf also offers a great choice of games, interesting promotions, an absolute banger of a welcome package and a great customer support.
But there are serious issues we need to talk about. First, the withdrawal limits. We get it, these are unavoidable and they need to be in place in some way, shape or form. But why do they need to be so low? Imagine you are lucky and €20,000. You will need to wait over 6 weeks until you receive all your winnings. This is just frustrating for players and we don’t like to see that. Without the daily restriction the limits would actually be alright-ish, but otherwise they leave behind a bitter taste.
The other thing we see a bit critical is the loyalty program. While it is nice to have something that rewards loyal and active players with benefits, the rewards are actually pretty bad. For example, you will need to wager €37,500 in order to get a €10 bonus. To be fair, it only needs to be wagered 3 times, which is almost nothing, but still it feels pretty low.
Other than that we can’t really say bad things about the Lucky Elf Casino. We really enjoyed testing this online casino for you, and as long as you’re a fan of a great games selection, fast withdrawals and easy verification we’re pretty sure you will have just as much fun with the Lucky Elf Casino as we had.
