With the rising number of online casinos every single year, players will often have a hard time finding the right online casino for them. The sheer amount of online casinos currently active on the online casino market can be quite overwhelming. Luckily there are review portals like ours to help you decide whether or not an online casino is worth to take a look at.
In this online casino review we will be taking a look at the Genieplay Casino. This online casino was established in the mid of 2024 and is part of the NovaForge Ltd online casino group, one of the largest and most active online casino groups on the current market. We will be taking a deep look into the online casino and determine whether or not the Genieplay Casino is worth a try.
In this section of our online casino review we want to take a deeper look at the ongoing bonus offers and promotions at the Genieplay Casino. Some of these are only available for new players, but there are also some that can be used by every player.
If you want to experience the Genieplay Casino yourself, the online casino offers a welcome bonus for all newly registered players. This bonus will be a Non-Sticky bonus. First, let’s clarify what this means. With a Non-Sticky bonus, your deposit will be split into your real money and bonus money. You will start playing with your real money. As long as you play with your real money, you can withdraw any winnings whenever you want. If you do so, your bonus money will be forfeited. But once you touch any bonus money, you are bound to the wagering requirements of the Genieplay Casino. This is a big advantage for players, even those who don’t usually play with bonus money, as there is no direct downside to it.
With that being said, the Genieplay Casino will offer you a 100% Non-Sticky Casino Bonus up to €500 with 200 free spins on top. Needless to say, this is a generous offer and players should think about taking advantage of it.
The Genieplay Casino is offering a reload bonus for all players every single week. From Friday to Sunday you will be able to get a 50% Non-Sticky Casino Bonus up to €700, with an additional 50 free spins for you to enjoy. All you have to do is make a qualifying deposit of at least €50 (or equivalent) on the weekend.
Besides the weekly deposit bonus reload, players will also be able to claim 50 free spins weekly. This free spins bonus is available from Monday to Thursday. To claim it, you only have to make a single deposit within the week. The deposit amount does not matter, any amount will suffice.
A Cashback system allows players to get a portion of their losses back. Usually this happens over a specific timespan. After this timespan, players will get a percentage of their losses as bonus money, which usually needs to be wagered in order to be withdrawable. With that being said, the Genieplay Casino will offer plays two different Cashback promotions which they can make use of.
The first Cashback promotion is specifically for Live Casino games. With this Live Casino promotion you will be able to get 25% Cashback up to €200. The timespan is from Monday to Sunday. During this period, all of your net losses are accumulated. Then, your Cashback needs to be claimed on Monday via the Live Chat feature. If you don’t the Cashback bonus will be vanished. You will then need to wager the bonus money once in order to withdraw it.
If you don’t like to play Live Casino games or you want to make use of another Cashback promotion, you can also benefit from the Loyalty Cashback. As the name suggests, this Cashback is only available to players who have advanced in the Loyalty System of the Genieplay Casino. Beginning at Loyalty level 3, players will earn the right to accumulate Cashback in online slot games. The Cashback will start at 5% up to €1,000. The higher you advance in the Loyalty Program, the more Cashback you will be able to earn. This will culminate in a 15% Cashback up to €3,000. Once again, this promotion is available from Monday to Sunday, and needs to be claimed on Mondays via the Live Chat feature. Bonus money needs to be wagered once.
Unless specified otherwise in the bonus terms of a promotion, all bonuses provided by the Genieplay Casino are considered non-sticky. This means you can withdraw any real money without having to fulfill wagering requirements upfront. The wagering requirement is set at 35 times the combined total of your deposit and bonus. Furthermore, there is a maximum bet limit of €5 while you are working to meet the wagering conditions, and you must complete the wagering within a 10-day period. If you do not adhere to these rules, your bonus funds will be deleted.
It is highly advisable to thoroughly read and understand the bonus terms of online casinos before claiming any bonuses. Terms and conditions can frequently change, making it difficult to keep them consistently updated.
It is important to know whether or not an online casino can be trusted or not. And finding out if that’s the case is not always as easy as it looks. To begin, you should ask yourself several important questions: What is the reputation of the online casino? Will they pay out my winnings? Do they have reliable terms and conditions? These are just some of the questions that need to be answered.
We think that the Genieplay Casino is a trustworthy and reliable environment. To elaborate this further, we have looked at multiple factors. First of all we look at the general reputation of an online casino and its group. Because the Genieplay Casino hasn’t been on the market for too long, we cannot really take their reputation into consideration. However, we can look at the reputation of the Rabidi N.V. online casino group. And although there have been some concerns for this group, it is generally understood that Rabidi N.V. pays out winnings to their players, as long as they adhere to the terms and conditions, even though their withdrawal speed is not the best.
Lastly, what we rely the most on are our own tests and experiences. And our tests showed what we pretty much already know. As expected, we have received our withdrawals and ran into no issues whatsoever on our journey through the Genieplay Casino. This was another indicator for us that the online casino is reliable and trustworthy. So as far as our tests show, we have no concern that players will receive their winnings, although it might take a bit of time due to the withdrawal policies of the Genieplay Casino. We will elaborate this further in another section of our online casino review.
You will not be able to start your journey through the Genieplay Casino without creating a user account first. This is a necessary step that every player will have to go through who is interested in trying out the online casino. To begin the registration process, simply click on the purple Register button located in the upper right corner of the page. This action will open a window where you can choose your welcome package. if you think you made the wrong choice here, don’t hesitate to contact the support team after completing your registration.
Once you’ve made your selection, you will be prompted to enter your preferred login details, which include your email address and password. It’s crucial to at least check the first box below to proceed with the registration. The second box is optional and only needs to be checked if you want to receive future promotions. In the next step, you will need to accurately fill in your personal information to avoid any complications during the verification process and to ensure that you can claim any winnings. This information includes essential details such as your full name, address, and date of birth. After you’ve completed all the required fields, click the Create Account button at the bottom. This final step will complete the registration process. Once you’re done, there’s nothing holding you back from making a deposit and start playing at the Genieplay Casino.
Of course we hope that it will never happen, but sometimes players can get stuck with a question or a technical issue. In the end, no system is absolutely perfect and sometimes there can occur unpredictable problems. Should this be the case, you will be able to reach out to the customer support of the Genieplay Casino. To get assistance you will have several options.
To get the fastest possible assistance, you can utilize the Live Chat feature, which is available around the clock for all players at the Genieplay Casino. However, finding this feature isn’t very straightforward. To access Live Chat, click on the Help Centre button located in the lower left corner of the screen. This action will open up a new browser tab, on which you will see the Live Chat button. Alternatively you can scroll all the way down to the bottom of the website, where another Live Chat button is located. Once you click it, a window will pop up in the lower right corner asking for your name, email address, and a description of your issue. By clicking on Start Chat, you will be connected with an agent who can help you.
Keep in mind that agents may rely on pre-written responses, which might not offer the most personalized support. Generally, support agents should be able to communicate in your preferred language, but conversing in English may help streamline the process for both you and the agent. If you encounter a language barrier, feel free to ask the support agent for translations.
Alternatively, you can choose to seek support via email. However, locating the email address for the Genieplay Casino can be somewhat tricky, so we won’t specify where to find it here. Instead, you can reach the email support team at support@genieplay.com through your desired email provider. Be sure to provide as much detail as possible and attach any relevant screenshots, as this will assist the email support team in giving you the most effective help. While you may experience a longer wait for responses through email compared to Live Chat, it can be more beneficial depending on the complexity of your issue. Expect an answer within 24 hours of sending your request.
We love features! The more the better, as long as they are somewhat interactive, unique, creative and fun. Features are a great way to get a few small extra rewards. In this section we will take a look at all of the features at the Genieplay Casino and how favorable they are.
When thinking about the name Genieplay Casino, it’s hard to imagine what the online casino may look like. And honestly, they made a great job in visualizing their name. When entering the website, the first thing you will see is an actual genie playing with a stack of cards. The rest of the website is covered in a dark purple colour with some shiny stars on some buttons, all accompanied by a dark blue backdrop. When scrolling through the online casino, you will soon recognize that everything has its set place, just like a stone that perfectly fits on another. So, design-wise the Genieplay Casino can already convince us and gives us a website layout that is very pleasant for the eye.
Now that we looked at the beautiful design of the Genieplay Casino, we also need to take a look at how smooth the navigation through the online casino is. And we can tell you, it is very smooth. To navigate the Genieplay Casino, you can utilize the sidebar, which you can find on the left-hand side of the screen. The sidebar will feature all of the essential menus you might be looking for. No matter if you look for the game lobby, ongoing promotions, tournaments or sports betting, all of it will be there. And if the sidebar bothers you, you can simply hide it by clicking the top left button.
If you want to know more about your account, you can simply click the little purple figurine in the top right corner. This action will open another sidebar on the right, which holds lots of interesting menus about your account, for example your account details, your bonuses and your game history.
As partly mentioned before, the Genieplay Casino has its own Loyalty Program, which is supposed to reward players that stay with the online casino and spend time there. The Loyalty Program of the Genieplay Casino will consists of 5 levels with escalating reward. We cannot tell you what exactly the rewards are for reaching a new rank, but some of the benefits include higher withdrawal limits, a weekly Cashback promotion, a personal VIP manager and more. Currently we do not have specific information on how to advance in the Loyalty Program, but we guess that it’s similar to other programs, in which you advance by depositing and playing any online casino games.
To offer players a different experience with online slot games, Live Casino games and sports betting, the Genieplay Casino is offering a handful of weekly and monthly tournaments. These tournaments offer various prize pools, consisting of both cash prizes and Coins. Additionally, the Genieplay Casino also partners with different online software providers to enhance the experience. If you want to participate in any of these tournaments, be sure to read their terms and conditions, as every tournament comes with its own set of rules.
On your journey through the Genieplay Casino you will earn Coins. These can be earned through different ways. With every deposit, 5% of this deposit will directly be added to your Coin balance. Additionally, for every €100 made in bets, you will earn another coin. And lastly, Coins can also be earned through tournaments, which we explained before.
But what to do with these Coins? This is simply answered. Coins can be spent in the Shop, which is another interesting feature at the Genieplay Casino. In the Shop you can exchange your Coins for various goods, such as bonus money, free sports bets, and free spins. It can be worth to save up your Coins for higher prices, as the exchange rate gets better the more you spend at once.
Bonus offers, features and and the customer support are not even the essentials of every online casino. It all comes down to the processes of deposits, verification and withdrawals. These three aspects need to work in order for players to have a pleasant experience. An online casino can have all the games in the world, if these process do not function properly, the experience will be negative.
If you want to deposit any funds at the Genieplay Casino, click on the green button in the upper right corner that looks like a stack of coins. This action will open a window where you can choose your preferred payment method and specify the amount you wish to deposit. Although the casino has a limited selection of fiat currency options, such as Mastercard, Jeton, and Mifinity, it offers a wider variety of cryptocurrencies, including USDT, Bitcoin, Litecoin, and Dogecoin. Overall, the range of deposit methods is somewhat restricted. Don’t forget that deposit methods may vary depending on your country of residence.
Before we dive into the topic of withdrawals, we will first need to discuss the verification process, which is a necessary step that every player must complete sooner or later. To begin, click on the purple icon of a manikin in the upper right corner, which will open a sidebar on the right. From there, select Account Details and then Verification. By default, the page will suggest that verification is not required, but there is a high chance that you need to complete it when you attempt to withdraw. Via email or notification you will be asked to provide proof of identity, residence, and payment if necessary. Even after submitting the required documents, you may be asked for additional ones, so it’s essential to stay in contact with the support team for updates on your verification status. The verification process usually takes between 48 to 72 hours, depending on whether more documents are needed.
Once you have completed the verification, you can move on to withdrawing your funds. Click on the green stack of coins in the upper right corner again to access the deposit window, and then switch to the Withdrawal tab. Select your withdrawal method, but remember that you must use the same method you used for your deposit. If you don’t your request will be denied. Enter the amount you wish to withdraw along with any necessary details. The Genieplay Casino has established a daily withdrawal limit of €500 and allows a maximum of three withdrawal requests at any time. Processing times for withdrawals can vary from 48 hours to up to 5 business days. Therefore, while you can be assured that you will receive your winnings, it may take some time.
Much to the annoyance of players, the Genieplay Casino has withdrawal limits in play. While this is a common procedure in online casinos nowadays, the Genieplay Casino’s withdrawal limits are painful to see. You are only allowed to withdraw €500 per day and €7.000 per month. There is a way to increase this, through the Loyalty System, but even then the limits are not really great. Needless to say, this will take a big hit on the final rating of the Genieplay Casino.
One of the key factors that contribute to the outstanding quality of the Genieplay Casino is its incredible library of online casino games sourced from various esteemed slot developers. This includes well-known providers like Play’n Go, Netent, Quickspin, Pragmatic Play, Games Global, or Hacksaw Gaming, among others. Featuring over 100 online slot providers that offer both popular titles and lesser-known gems, players are sure to discover games that match their tastes.
Moreover, the Genieplay Casino offers a diverse selection of Live Casino games. Players can enjoy a variety of table games, including Casino Hold’em, Roulette, Sic Bo, Three Card Poker and many more. In addition to these classic options, the online casino operated by Rabidi N.V. features exciting Live game shows such as Monopoly Live, Gonzo’s Treasure Hunt, Dream Catcher, Crazy Time, and Deal or No Deal, all of which provide exhilarating betting experiences. The Genieplay Casino boasts over six outstanding live game providers, including renowned names like Pragmatic Play Live and Evolution Gaming, each delivering unique table games and game shows for players to enjoy.
For those who might not be interested in online slots or live casino games, the Genieplay Casino offers alternatives as well. The online casino includes a comprehensive sportsbook where players can place bets on a wide range of sports events. With the ability to wager on 20 different sports or even on global events like politics, the casino accommodates a variety of interests. Sports enthusiasts will find numerous options available, whether they are into popular sports like football, basketball, ice hockey, or e-sports.
The Genieplay Casino operates similarly to other online casinos managed by Rabidi N.V. But does that have to be a negative aspect? Not at all. If you are already familiar with the online casinos in the Rabidi N.V. group, you know what to expect, and that’s generally a positive experience. However, if you’re new to this, there will be plenty for you to discover.
In summary, the Genieplay Casino features a beautifully designed website that is visually appealing. It also offers non-sticky bonuses, which are particularly advantageous for players due to their functionality. Combine this with an impressive selection of online casino games, and you’ll find a platform that allows players to fully immerse themselves.
However, it is essential to address some drawbacks, such as the withdrawal limits. These limits are quite unfavorable and can be discouraging. Although you can improve these limits through the VIP system, reaching that status takes considerable time, and the enhancements may not be as substantial as you would hope. Additionally, players may experience longer-than-average waiting times for verification and withdrawals, which can leave a sour impression.
If these issues don’t deter you, then we believe you’ll have an enjoyable experience at the Genieplay Casino. Be sure to check it out if you’re interested and form your own opinion.
