Usually our online casino reviews are rather positive. This is because it is just much more fun to discover online casinos that also actually offer quite a good service for players. But sometimes we also stumble upon online casinos we are absolutely not sure about and cannot recommend with a clear conscience. One of these online casinos is the FoxyGold Casino, which is sadly part of the EOD Code SRL online casino group.
In this online casino review, we want to investigate the FoxyGold Casino. We will show you everything it has to offer and give you reasons why we think that the FoxyGold Casino might not be the best online casino to spend time at. So, if you want to know more about the online casino, be sure to read on.
The FoxyGold Casino offers plenty of bonus offers for their players. Some of them will be claimable for every player, but some are exclusive for VIPs. Let’s take a look.
For all newly registered players, the FoxyGold Casino offers a generous welcome bonus. You will be able to get a 150% Non-Sticky Casino Bonus up to €1,200 as well as 120 Free Spins on top on your first deposit. This would be a great offer, if it wasn’t overshadowed with other issues that we will discuss later on in our online casino review.
Non-Sticky bonuses are special types of deposit bonuses. With these, your balance will be split into real money and bonus money. As long as you only use your real money, you can withdraw all of your winnings immediately and forfeit the bonus money. But as soon as you use any bonus money, you are obliged to the wagering requirements of the online casino.
The FoxyGold Casino is giving out free spins every day. In order to get these free spins, you will need to have made a deposit within the last 7 days. If that is the case, you will get 15 free spins every day for the next 7 days after making a deposit.
If the aforementioned free spins are not enough, you can also make use of the Wednesday Free Spins promotion. For this, you will simply need to make a deposit on Wednesdays, hence the name. If you choose the promotion, you will be granted free spins. Unfortunately, we cannot tell you how many free spins you will get, as the FoxyGold Casino does not give any information on that.
Not only will you be able to claim weekly free spins, but also you will get two weekly reload bonuses of up to 250%. How and when do you get them? This is a very good question. Similar to the Wednesday Free Spins promotion, the FoxyGold Casino does not clarify this. So, we are unable to give you more information.
All VIP players at the FoxyGold Casino will be able to benefit from a weekly cashback promotion. This cashback promotion will start at 10% and can go up to 20% based on your play level. At least that is what the FoxyGold Casino claims. Unfortunately, they are unable to elaborate this further, so we have limited information on this promotion. What we can tell you, is that cashback needs to be wagered once in order to be withdrawable, and it is calculated from Thursdays to Wednesdays.
All bonuses at the FoxyGold Casino can be considered Non-Sticky, if not stated otherwise in their respective bonus terms. This means that you will start playing with your real money balance and will be able to withdraw anything you win, as long as the bonus money balance hasn’t been touched. You will have a time limit of 7 days to complete the wagering requirements. The bonus money needs to be wagered 35 times the bonus amount. During wagering, your maximum bet size is limited to €5. Failing to adhere to these rules will result in your bonus money being voided.
We highly recommend that you review the bonus terms and conditions of any promotion before making use of it. These are often subject to change, and while we try our best, we are not capable of keeping them updated around the clock.
For those of you who have been reading some of our online casino reviews already, you know that safety and security in online casinos is our top priority. We will never recommend an online casino to you, where you will not receive your winnings if you haven’t violated any terms.
The matter with the FoxyGold Casino is a bit complicated. The online casino is run by EOD Code SRL, an online casino group that is usually known for paying out winnings to their players in a rather short amount of time. Don’t get us wrong here, the same principle applies to the FoxyGold Casino as well. You will receive your winnings as long as you adhere to the rules set by the online casino. The problem with the FoxyGold Casino is more in their rules they set. So, even though players can expect to get their winnings, the reason for our low rating is somewhere else. If you want to know exactly what these reasons are, you will find them further into our online casino review of the FoxyGold Casino.
If you want to experience the FoxyGold Casino yourself in its fullest, you will first need to create your own user account. This process is rather quick and will only take a little bit of your time. Begin by clicking the golden Sign Up button, which is located in the upper right of the website. This will bring up a window in the center of your screen, indicating that four steps are required to complete the process.
In the first step, you will need to enter your login credentials, so your email and password. The second step will only require you to enter your phone number for verification purposes. In the third and penultimate step you will need to enter a few personal details, such as your full name and date of birth. The fourth and final step asks you to put in more personal details: your address, city of residence and postal code, as well as your country of residence. Be sure to be honest when entering your personal data, as they are required for the verification process later on. Once everything is entered, click the golden Sign Up & Play button at the bottom. Your account is then created and you will be able to enjoy everything the FoxyGold Casino has to offer.
Whenever you play at an online casino, there will be times where you just don’t know what to do. Maybe you have lingering questions or you stumbled upon a technical issue that you can’t resolve on your own. For this case, the FoxyGold Casino has a few ways of getting assistance.
First, you will need to find where to go, which is actually not that easy. To get assistance, click on the little figurine in the upper right corner and select the Help Centre option. This will bring up a page with lots of frequently asked questions and answers to them. You can check this page if your issue is already listed there. This way, you can quickly help yourself and may not even have to talk to a support agent.
However, should the FAQ page not hold an answer to your problems, you can always contact the customer support of the FoxyGold Casino. The easiest way is the Live Chat feature, which can be found at the bottom of the Help Centre. Clicking the golden Live Chat button there will open a chat window at the bottom. You will first be connected to an AI, which will try and give you helpful responses to your question. However, should the AI not be able to assist you, you can also ask to speak to a real human. You will then be transfered to a support agent and can ask them for assistance. We recommend using the English language when talking to a support agent. Should this be a problem for you, you can also just ask the support agent to translate their answers.
Another way of receiving support is via email. By sending an email to support@foxygold.com you will directly send a message to the email support team of the FoxyGold Casino. If you decide to use this method, make sure that you include as much detail as possible about your issue, so the email support does not have to ask for them. Additionally, you can also attach screenshots to further assist the email support team in resolving your issue. It will usually take around 24 hours for the support team to process your request and get back to you.
Features are usually a great way to further explore an online casino and get a few extra rewards for spending time there. Sometimes, they are even connected to benefits players can make use of. Does the FoxyGold Casino offer something similar as well? Let’s see.
The design choice of the FoxyGold Casino is weird, to say the least. There isn’t much to the overall design of the online casino. When entering, all you will see at the top is a fox presenting the welcome offer. The background of the website is completely covered in gray and the most colourful things are the thumbnails of the shown games. And that is pretty much it, there is nothing more to the design of the FoxyGold Casino. Not really great and actually pretty boring.
For navigating the FoxyGold Casino you can utilize the top bar. In this top bar you will find pretty much everything the FoxyGold Casino has to offer. You will be able to access the Game Lobby or filter for slot games, live casino games or the sportsbook. On the right side of the bar you will find many helpful menus, such as the Rewards Hub, ongoing promotions, symbolized through a gift box, as well as your wallet, your personal profile and an extended search function.
Everything on the FoxyGold Casino website indicates that there is a VIP program at the online casino. Unfortunately, the FoxyGold Casino does not state anywhere on its website how to even become a VIP in the first place. There are lots of promotions for VIP players and even restrictions for non-VIP players, but there is no information on how this system works or which status you have with the online casino.
An interesting feature of the FoxyGold Casino is the Rewards Hub, which can be opened by clicking the Rocket icon at the top of the website. In this hub you will see numerous activities such as missions or tournaments. By completing missions you will earn points. Points can then be spent at the store to buy various rewards, for example Bonus Buys in slot games, bonus money or free spins. Tournaments will allow you to participate in competitions and earn bonus money based on your placement.
The Reward Hub is also the only place where we could imagine a tiering of players, but again, there is nothing there to indicate a tier or a level.
Now, it’s time that we get to the bottom of the things. In this section of our online casino review, we will tell you everything you need to know about deposits, withdrawals and the verification process at the FoxyGold Casino. And you will also get to know why we cannot recommend the FoxyGold Casino in its current state.
Let’s first look at the deposit options at the FoxyGold Casino. If you want to make a deposit, simply click the wallet icon in the upper right corner, which will open a window on your screen. First, enter the amount you wish to deposit and select your deposit method after. The online casino only offers limited possibilities to deposit using fiat currency. The only options you will have are Bank Transfer, Visa or Mastercard. But the FoxyGold Casino will also give you the opportunity to deposit using cryptocurrencies. The following cryptocurrencies are available at the FoxyGold Casino: Binance Coin, Bitcoin, Bitcoin Cash, Cardano, Dogecoin, Ethereum, Litecoin, Ripple, Solana, Tether, Tron and USD Coin. So, as you can see, the online casino focuses a lot more on cryptocurrency transactions. As always, deposit methods may vary depending on your region and country.
The FoxyGold Casino will not initially require you to verify your identity. However, this can be the case if you want to withdraw a certain amount. Once this happens, the FoxyGold Casino will ask you to provide documents to proof your identity. These documents usually include Proof of Address, Proof of Identity and possibly Proof of Payment and/or Source of Funds. Once you have provided these documents, it should take around 24 to 48 hours until your account is verified.
Now that we’re done with the verification process, we will focus on withdrawals at the FoxyGold Casino. To initate a withdrawal, click the wallet icon in the upper right once again. Once the window pops up, switch to the Withdraw tab at the top. Select your desired withdrawal method and the amount you want to withdraw. Remember that your withdrawal method must match with your deposit method, otherwise you will not be able to withdraw anything. Once you have requested a withdrawal, you will need to wait for it to be processed. This will usually take only a few minutes, but in certain cases the FoxyGold Casino will review withdrawals manually, which can take up to 24 hours.
We will now talk about one of the major reasons we just cannot recommend the FoxyGold Casino. One of these reasons are daily win limits. Non-VIP players will not be able to win more than €5,000 per day. Medium Tier users have a limit of €25,000 per day and VIP players can win up to €100,000 per day. This is a big issue in our eyes. Limiting the amount of wins a player can achieve per day is outrageous. Any wins that exceed this amount are voided and cannot be retrieved through other means. This is malicious behaviour towards players and even if we wanted, we cannot even try to find anything positive about this.
And if that wasn’t bad enough, the FoxyGold Casino also limits withdrawals. You will not be able to withdraw more than €4,000 per day, €10,000 per week and €20,000 per month.
The FoxyGold Casino does not offer the biggest selection of games you will ever see. Despite this, it is worth checking out what the FoxyGold Casino has in store. The online casino offers high quality games coming from top-tier online software providers. You will be able to enjoy games coming from Pragmatic Play, Hacksaw Gaming, Novomatic, Netent, Nolimit City, and plenty of these more.
If online slot games are not your cup of tea, you can also resort to live casino games. The FoxyGold Casino offers plenty of opportunities to engage in live casino activities, such as Blackjack, Roulette, Three Card Poker, Baccarat and even more. Additionally, the FoxyGold Casino offers plenty of live game shows for you to enjoy. No matter if it’s Crazy Time, Dream Catcher, Crazy Coin Flip, Crash Live or Treasure Island, all of these games promise exciting betting rounds. Live Casino at the FoxyGold Casino is primarily provided by Evolution Gaming.
And if all of that does not suit your taste, no worries. The FoxyGold Casino also offers a comprehensive sportsbook for all sports fans. In this sportsbook you will be able to bet on 49 different sports, ranging from very popular ones like Soccer, Tennis, Basketball or Ice Hockey, to eSports like FIFA, Counter-Strike or League of Legends.
The FoxyGold Casino is a disappointment in many ways. While it offers interesting features and promotions, it is just not enough to make up for the elephant in the room. Restricting the amount of money a player can win per day, no matter how high it is, is a no-go for us. And there are much more things wrong with the FoxyGold Casino.
For example, the online casino does not give a lot of information about any of their promotions and features. Some of the promotions are even shown wrong and need to be reviewed on other sites or the bonus terms. Additionally, the FoxyGold Casino is mentioning something like “Medium Tier” players and “VIP” players. There is no information to be found on what this actually means. We didn’t come across any sort of VIP system, nor another feature that categorizes players in tiers. This leads us to believe that the FoxyGold Casino is tiering players arbitrary. Another red flag in our books.
It saddens us to say, especially since the FoxyGold Casino is part of a usually very fair and supportive online casino group, but we cannot recommend the online casino in its current state. There are too many flaws, too many things wrong and recommending it would feel wrong on so many levels. If you really want to ignore our warnings, go ahead and try it out yourselves, but you will probably see very soon why the FoxyGold Casino is best being avoided.
