BetAlice Casino Review
It sometimes happens that an online casino we stumble upon has stunning visuals, both in theme and design. Sometimes they cover a lack of the aforementioned with incredible features or promotions. And then there are online casino that excel in both. One of these examples is the BetAlice Casino, which is owned and operated by NovaForge Ltd., formerly known as Rabidi N.V. The BetAlice Casino operates under the Anjouan Gaming License and was founded in 2024.
The BetAlice Casino will be our primary focus in this online casino review. It has undergone several tests from us and we want to share our results with you. We will also be discussing many different aspects, such as their bonus offers, their features and their main processes of deposits, withdrawals and verification. So, let’s begin our journey to Wonderland.
BetAlice Casino: Bonus Offers and Promotions
Online casinos utilize a range of strategies to draw in new customers and keep current ones engaged. One prevalent method is the implementation of bonus offers and promotions, which are now a staple in nearly every online casino’s offerings. Let’s see what bonus offers and promotions the BetAlice Casino has in store for players.
New Player Welcome Bonus
Currently, the BetAlice Casino has a welcome promotion for players eager to explore the online gaming experience. Every new player can take advantage of a 100% Non-Sticky Casino Bonus of up to €500, along with 200 free spins. This is a fantastic opportunity for any player, as it greatly enhances their playing time and provides a substantial balance to fully enjoy what the casino has to offer.
If you’re not familiar with Non-Sticky Bonuses, let us explain. These are a unique kind of deposit bonus where your deposited real money and bonus money are treated as separate entities. Initially, you will play with your real money, which you can withdraw at any time without needing to meet any wagering requirements. However, once you start using the bonus money, you will be subject to the wagering requirements associated with that bonus, and you cannot withdraw any funds until those conditions are met. This system offers players a distinct advantage when using a Non-Sticky bonus. Furthermore, this type of deposit bonus is especially beneficial for those who typically shy away from bonus offers, as it removes the usual drawbacks linked to standard deposit bonuses.
Weekly Reload
Each week, the BetAlice Casino provides a reload bonus for all players, regardless of their status with the online casino. From Friday to Sunday, you can enjoy the weekend reload bonus, which features a 50% Non-Sticky Casino Bonus of up to €700, along with 100 free spins. To qualify, simply make a deposit of at least €50 (or the equivalent) during the weekend. As a Non-Sticky bonus, it offers various benefits that enhance your gaming experience.
Weekly Free Spins
If you prefer not to use a Non-Sticky deposit bonus yet still want to take advantage of offers, the BetAlice Casino has something for you as well. Instead, you can opt for free spins. Every week, the BetAlice Casino provides 50 free spins for you to enjoy. To claim them, just make any deposit between Mondays and Thursdays. The amount of the deposit doesn’t matter. As long as you make a deposit, the free spins will be yours.
VIP Cashback
The VIP Cashback Promotion at the BetAlice Casino offers players the opportunity to receive 15% Cashback, with a maximum limit of €3,000. However, this promotion is exclusive to loyal players, starting from VIP level 3, where you can earn Cashback beginning at 5% up to €1,000. As you advance through the VIP levels, these limits increase, ultimately reaching 15% Cashback at the highest level. This Cashback promotion is applicable only to online slot games and is available from Mondays to Sundays. To claim your Cashback, you must do so through the Live Chat feature on Mondays, and it must be wagered once before you can withdraw it.
Cashback operates by accumulating a percentage of your net losses over a specified time frame. Once this period concludes, the total amount collected is typically distributed as bonus money, which must then be wagered a certain number of times before it can be withdrawn.
Live Casino Cashback
In addition to the VIP Cashback, there is also a Live Cashback Promotion at the BetAlice Casino. This promotion allows you to earn 25% Cashback up to €200, but it is exclusively applicable to Live Casino games. Other games do not contribute to this Cashback. Similar to the VIP Cashback, this promotion runs from Mondays to Sundays, and you need to claim your Cashback on Mondays through the Live Chat, followed by wagering it once to be able to withdraw.
Bonus Terms & Conditions
Unless stated otherwise for a specific promotion, all bonuses at the BetAlice Casino are considered Non-Sticky Bonuses. This means you can withdraw any real money without having to meet upfront wagering requirements. The wagering requirement is set at 35 times the total of your deposit and bonus combined. Additionally, while wagering, there is a maximum bet limit of €5, and you must complete the wagering within 10 days. If these guidelines are not followed, your bonus money will be forfeited.
It is strongly advised to carefully read and understand the bonus terms of online casinos before claiming any bonuses, as these terms can frequently change, making it difficult to keep them consistently updated.
BetAlice Casino: How trustworthy is it?
A critical element of any online casino is its trustworthiness. After all, why would anyone want to gamble at an online casino if they have doubts about its integrity? This is where we come in, as we assess whether an online casino can be deemed reliable. To do this, we follow a series of procedures.
One of the primary indicators of an online casino’s trustworthiness is its reputation. A casino that boasts a strong reputation is more likely to payout winnings without complications. However, since the BetAlice Casino has only been operating since 2024, it has not had enough time to build a solid reputation. That said, you can still trust the reputation of its parent company, NovaForge Ltd., which has been in the industry for a significant duration and is generally recognized for honoring payouts as long as players follow the casino’s rules. While they are known for having slower withdrawal times, we will discuss this matter further in our review.
Ultimately, we place considerable importance on our own testing. We explored the BetAlice Casino and assessed its fundamental functions. Our experience was seamless, and our withdrawals were processed without any problems. Although a more detailed analysis will follow later in our online casino review, we can confidently state that we view the BetAlice Casino as a reliable and trustworthy option, as long as their rules are adhered to. They might take their time when processeing withdrawals, but this is a topic for another section of our online casino review.
BetAlice Casino: Registration
If you’re excited to dive down into the rabbit hole, the first thing you need to do is create a user account at the BetAlice Casino. Without an account, accessing most of the available offerings will not be possible. Thankfully, the registration process is quick and should only take a minute or two of your time.
To begin, simply click on the green patterned Register button in the upper right corner. This action will open a window in the middle of your screen, where you’ll be prompted to decide if you would like to receive a welcome bonus. If you realize you’ve made the wrong choice, don’t hesitate to reach out to the customer support team for help. Once you’ve made your decision, you’ll need to enter your login credentials, which include your email address and password. Additionally, make sure to check the first box below. The box below that is optional and only necessary if you want to receive promotional emails.
The second and final step requires you to enter your personal information. You will need to provide your full name, date of birth, country of residence, preferred currency, phone number, and home address. It’s essential to fill in this information accurately and honestly because any inconsistencies could lead to issues during the verification process and might affect your ability to claim winnings. After completing this step, click the orange Create Account button at the bottom, and you’ll be ready to explore all that the BetAlice Casino has to offer.
BetAlice Casino: Customer Support and Service
Dealing with a technical issue can be extremely frustrating, and we completely understand that. Such problems can occur because most technical systems occasionally encounter errors, which may arise from glitches or human mistakes. However, if you find yourself in this situation, or if you just want to know more about the online casino, don’t hesitate to contact the customer support team at the BetAlice Casino. This friendly group of support agents is always ready to help, and you have two ways to reach out to them.
Before you get in touch with the support team, we highly suggest checking the Help Centre. This useful page contains a variety of frequently asked questions along with their answers. It might save you a lot of time if you find that your issue is already addressed there.
Live Chat
For the quickest assistance, you can use the Live Chat feature, which is available 24/7 for all players at the BetAlice Casino. However, accessing this feature is not as simple as it is on many other online casinos. To find the Live Chat tool, click on the Help Centre button in the lower left corner of your screen, at the bottom of the sidebar. This will open a new tab in your browser where you can locate the Live Chat button. Alternatively, you can scroll to the bottom of the website to find another Live Chat option.
Once you click it, a window will pop up in the lower right corner asking for your name, email address, and a brief description of your issue. By selecting Start Chat, you’ll be connected with an agent who can assist you. Keep in mind that support agents may use pre-written responses that might not feel highly personalized. Generally, they should be able to communicate in your preferred language, but using English can help facilitate a smoother conversation for both you and the agent. If you encounter any language barriers, don’t hesitate to ask the support agent for help with translations.
E-Mail Support
If you believe your issue is not suitable for the Live Chat team, you can choose to reach out via email support. You can contact the email support team at support@betalice.com using your preferred email service. Be sure to provide as much detail as possible and attach any relevant screenshots if necessary. This will enable the support team to assist you more effectively. Just be aware that response times via email may be longer compared to Live Chat, but this option can be advantageous depending on the complexity of your issue. You can expect a reply within 24 hours of submitting your request.
BetAlice Casino: Feature Overview
To keep players interested, the BetAlice Casino not only offers great bonuses and promotions, they also offer various features for players. With these features, players can earn some extra rewards and experience the BetAlice Casino on a whole other level. In this section we will be taking a closer look at the most interesting features of the online casino.
Design
The design of the BetAlice Casino has to be one of the most thoughtful and impressive ones we have ever seen. The overall design is themed around the story of Alice in Wonderland, hence the name, The whole website is covered in a dark blue colour, with floral patterns at the top. When entering the website, you will see Alice get dragged down the rabbit hole with various magic items. Everything blends in perfectly with the theme. The sidebar looks like some sort of banner or scroll, even the symbols for the game categories fit into the theme. Novaforge Ltd. have really outdone themselves here and created something very beautiful and cozy.
Navigation
User satisfaction can be significantly influenced by how easily players can navigate to their desired pages within the online casino. To explore the BetAlice Casino, you can make use of the sidebar located on the left side of the screen. This sidebar blends perfectly into the overall design of the BetAlice Casino. It includes all the essential menus you may need, whether you are searching for promotions, tournaments, challenges, or simply the game lobby. If the sidebar becomes distracting, you can easily hide it by clicking the button at the top left.
For more information about your personal account, simply click on the small figure with green background in the top right corner. This will open another sidebar on the right, which contains various helpful menus related to your account, including your account details, bonuses, and game history.
BetAlice Loyalty Program
As it is pretty common in modern online casinos, the BetAlice Casino has its own Loyalty Program consisting of five tiers, each offering unique rewards. As you advance through the first two levels and beyond, you can enjoy increased monthly withdrawal limits. Moving up the Loyalty ranks also grants you access to a dedicated VIP manager starting from level four. This VIP manager is available to help you with any issues that may arise, allowing you to contact them directly for quick assistance if you encounter any challenges. Furthermore, beginning at Loyalty tier 3, you will get acces to a Cashback promotion, which we have covered earlier in this online casino review.
At this time, we do not have specific information regarding how your progress within the Loyalty Program is evaluated. However, we believe it is likely determined by the amount of real money you wager, excluding any bonus funds, which is a standard approach used by most online casino loyalty programs.
Tournaments
Tournaments at the BetAlice Casino are made possible through partnerships with various online software providers, resulting in a wide array of thrilling competitions for players. The casino also organizes special weekly and monthly tournaments themselves, that are open to all participants. These tournaments come with varied prize pools, including cash rewards and Coins, which are the casino’s proprietary currency. By joining these tournaments, you can explore new gaming experiences and try out games you might not have previously considered. This is a wonderful opportunity to dive into fresh gaming adventures.
Challenges
One of the most fascinating features we discovered at the BetAlice Casino is the Challenges feature. Each week, players have the opportunity to tackle up to 41 challenges across various games. These challenges are divided into categories such as Casino, Sport, and One-Time Challenges. Completing these challenges is quite straightforward since the tasks involved are relatively simple: for Casino and Sport Challenges, you mainly need to place a specific number of bets at a minimum bet size. On the other hand, One-Time Challenges are somewhat more intricate but offer higher rewards. As a result of completing these challenges, you will earn Coins. Furthermore, if you successfully complete at least 20 challenges in a week, regardless of whether they are Casino or Sport Challenges, you will receive a significant bonus of extra Coins.
Bonus Shop
The Bonus Shop is another fantastic feature at the BetAlice Casino, allowing you to exchange your accumulated Coins for a variety of exciting rewards, such as free spins, bonus money, and free sports bets. You might wonder how players can earn these Coins, and it’s quite simple, as there are multiple ways to do so. First, when you make a deposit, you receive Coins equivalent to 5% of the deposited amount. Second, by playing your favorite games, you earn one Coin for every €100 wagered. And, as we mentioned before, tournaments and challenges are also a great way to earn Coins. Be careful when you spend them, as the exchange rate for rewards gets better the more Coins you spend at once.
BetAlice Casino: Deposit, Withdrawal, Verification
When considering an online casino, it’s important to look beyond just its trustworthiness. Key factors such as deposits, the verification process, and withdrawals play a significant role in enhancing the player experience. A smoother operation of these processes can greatly improve overall satisfaction, which is why we will take a closer look at them in this section of our online casino review.
Deposit Methods
To deposit funds at the BetAlice Casino, you should click on the red button in the upper right corner with coins in it. This action will open a window where you can choose your preferred payment method and specify the amount you wish to deposit. Unfortunately, the BetAlice Casino has a limited selection of fiat deposit options, including Mastercard, Jeton, and Mifinity. However, it does offer a wider variety of cryptocurrencies, such as Tether, Bitcoin, Ethereum, Litecoin, Ripple, USD Coin, Bitcoin Cash and Dogecoin. You can also use Binance Pay to get the best of both worlds. It’s important to note that the available deposit methods may differ depending on your country of residence.
Account Verification
Before we discuss withdrawals, it’s crucial to address the verification process that every player must eventually complete. To check your verification status, click on the manikin icon in the upper right corner, which will open a sidebar on the right. From there, select Account Details and then Verification. Initially, verification will not be required. However, you will likely need to complete it when you try to withdraw. You will receive an email or notification requesting proof of identity, residence, and payment if needed. Even after submitting the required documents, you might be asked for additional information, so it’s essential to stay in contact with the support team for updates on your verification status. Generally, the verification process takes between 48 to 72 hours, depending on whether more documents are required.
Withdrawals & Limits
Once your verification is complete, you can proceed to withdraw your funds. Click on the stacked red coins icon in the upper right corner again to access the deposit window, and then switch to the Withdrawal tab. Select your withdrawal method, but remember that you must use the same method you used for your deposit; otherwise, you won’t be able to withdraw. Enter the amount you wish to withdraw along with any necessary details. The BetAlice Casino does not allow higher withdrawal requests than €500 per day, with a maximum of three withdrawal requests at a time. Processing times for withdrawals can range from 48 hours to up to 5 business days. We know that these are not optimal conditions, but rest assured that your winnings will arrive eventually.
It’s also important to be aware that the BetAlice Casino has established withdrawal limits that restrict the amount players can withdraw on a daily and monthly basis. Unfortunately, these limits are not particularly generous, allowing players to withdraw only €500 per day and €7,000 per month. It is possible to increase these limits via the Loyalty Program, but even then they are far below the average. Thus, it will have a big impact on our final rating.
BetAlice Casino: Slot Games, Live Casino and Sports Betting
The BetAlice Casino boasts an impressive array of online casino games sourced from a variety of reputable slot developers. This includes well-known names such as Big Time Gaming, Games Global, Hacksaw Gaming, Merkur Gaming, Play’n Go, Pragmatic Play, NoLimit City, and Gamomat, among many others. With over 100 online software providers and thousands of games, players are likely to find options that align with their preferences, featuring both popular studios and emerging talents.
In addition, the BetAlice Casino presents an extensive selection of Live Casino games. Players can indulge in a variety of table games, including Casino Poker, Blackjack, Roulette, and Baccarat, along with many other classics. Beyond these traditional offerings, the casino also hosts exciting Live game shows. Classics like Monopoly Live, Deal or No Deal, Cash or Crash, Lightning Roulette, Sweet Bonanza Candyland, Snakes & Ladders Live, and Funky Time guarantee thrilling betting experiences. The BetAlice Casino collaborates with over six exceptional live game providers, including renowned names like Pragmatic Play Live and Evolution Gaming, each offering unique table games and their own game shows for players to enjoy.
For those who may not be inclined toward online slots or live casino games, the BetAlice Casino provides alternative options. The online casino features a well-stacked sportsbook where players can place bets on a wide variety of sports events. With the ability to wager on 20 different sports or even global events, the online casino caters to a diverse range of interests. Sports enthusiasts will find plenty of choices, including popular options such as soccer, football, basketball, ice hockey, and e-sports.
BetAlice Casino: Conclusion
As we conclude our online casino review, there’s not much left to say about the BetAlice Casino. Operated by NovaForge Ltd., this online casino boasts one of the most stunning designs we have ever encountered. When combined with its smooth and intuitive navigation, it’s clear that the BetAlice Casino delivers an excellent user experience and is truly a visual delight.
Another significant advantage of the BetAlice Casino is its extensive library of online casino games. Players can choose from thousands of options, with over 100 online software providers at their disposal. Moreover, players can enjoy fantastic features like Challenges and Tournaments, which not only offer rewards but also encourage the discovery of games that might typically go unnoticed.
However, we must address a notable drawback. The BetAlice Casino has frustratingly low withdrawal limits that fall short of current standards. To make matters worse, the casino is not particularly swift when it comes to processing verification and withdrawals. This is quite disappointing and may negatively affect player satisfaction and lead to increased frustration.
That being said, the BetAlice Casino is certainly not a bad place to play. The online casino excels in many areas, and if you’re able to overlook the aforementioned issues, we believe your experience at the BetAlice Casino will be enjoyable.