Apparently, ghosts are real. And they are about to break loose all over the world. That’s why it needs brave and dedicated ghost hunters to help catch them. At least that’s what the Caspero Casino is showing us. The Caspero Casino is an online casino owned and operated by NovaForge Ltd. This online casino groups counts as one of, if not currently the largest online casino group on the online casino market.
In this online casino review of the Caspero Casino, we want to take a look at all of the bonus offers and features it has in store for its players. Not only that, we also take a very precise look at their most important aspects, including their safety, withdrawal times, customer support and more. Without further ado, let the ghost hunt begin.
To make your ghost hunt more effective, the Caspero Casino is giving out bonus offers and promotions regularly. These offers are available for both their newly registered players, but also already existing once. In this section of our online casino review, we want to take a close look at which regular offers the Caspero Casino has in store.
New players at the Caspero Casino are greeted with a generous 100% Non-Sticky Casino Bonus up to €500 plus 200 Free Spins, as well as a free try at the Bonus Crab, which is a unique claw machine filled with prizes. The “Non-Sticky” nature of this bonus is a significant advantage: your deposit is split into a real money balance and a bonus balance. You’ll play with your real money first, and if you win big, you can withdraw your winnings without any wagering requirements. The bonus money is then forfeited in this process. However, if you use the bonus funds, wagering requirements will apply. As you can see, this type of deposit bonus has a significant upside and no direct downside.
For those who love free spins, the Caspero Casino provides 50 free spins every week. All you need to do is make a single deposit, even if it’s just the minimum amount, between Monday and Thursday to receive them.
To help you unwind after a long week, the Caspero Casino offers a special Weekend Non-Sticky Reload Bonus. This includes a 50% Non-Sticky Casino Bonus up to €700 and an additional 50 free spins. Simply make a deposit of at least €50 (or equivalent) between Friday and Sunday and select the bonus to claim this offer.
The Caspero Casino features two different Cashback promotions that can be used simultaneously. In simple terms, Cashback means you receive a percentage of your net losses back within a specific timeframe. The first is a Live Casino Cashback, specifically for bets placed on live casino games. This promotion covers net losses from Monday to Sunday, offering a 25% Cashback up to a maximum of €200. Remember to claim your Cashback via Live Chat on Mondays, as it will be forfeited otherwise. Any Cashback earned needs to be wagered once before withdrawal.
The second Cashback promotion, the Loyalty Cashback, is exclusively for VIP players. If you reach Level 3 within the VIP Program of the Caspero Casino, you’ll unlock an initial 5% Cashback up to €1,000. As you climb higher in VIP levels, both the Cashback percentage and the limit increase by 5% and €1,000 respectively, ultimately providing a remarkable 15% weekly Cashback up to €3,000 for the top-tier VIP players. This Loyalty Cashback runs concurrently with the Live Casino Cashback, meaning you can benefit from both, though Loyalty Cashback specifically applies to slot games. Like the Live Cashback, the weekly Loyalty Cashback also requires a one-time wager before withdrawal, and you must claim it on Mondays via Live Chat to take full advantage of this rewarding opportunity.
Unless stated otherwise in specific bonus terms, all bonuses at the Caspero Casino are Non-Sticky bonuses. This means you can withdraw any winnings from your real money balance without fulfilling wagering requirements first. The standard wagering requirement is 35 times the combined bonus and deposit amount, with a maximum bet limit of €5 during wagering. You’ll need to complete the wagering within 10 days. Failing to do so, or violating the maximum bet rule, will result in your bonus money being voided.
It’s always smart to thoroughly read the bonus terms and conditions for any online casino promotion before you claim it, as these terms can change. While we give it our best to have them updated at all times, we simply cannot promise to have them up-to-date immediately.
When we evaluate online casinos, our top priority is always player safety and security, which includes confirming that winnings are paid out reliably and fairly. After thorough testing, we’ve determined that the Caspero Casino is a trustworthy platform. We consistently received our withdrawals without any issues, even if the process sometimes took a bit longer than at some other casinos. While withdrawal speed is definitely a concern for players, the Caspero Casino still meets our overall criteria for a credible and dependable online casino regarding withdrawals. We’re confident that players who follow the rules and terms will receive their winnings. We will further discuss withdrawal speed in more detail later in our full review.
To assess an online casino’s reliability, we consider various factors, such as its reputation. Since the Caspero Casino is relatively new and hasn’t yet established a long-standing reputation, we look to other indicators. A significant factor is the online casino group it belongs to: NovaForge Ltd., formerly known as Rabidi N.V., is a well-known name in the industry. Although this group has received varied feedback from players over the years, those who have adhered to the rules and terms have consistently received their winnings, despite occasional delays. This, coupled with our own positive experiences, leads us to conclude that the Caspero Casino can also be considered a reliable and trustworthy platform.
To fully enjoy your experience at the Caspero Casino, you’ll need to create a user account. Luckily, the registration process is simple and only takes a few steps to complete. To start, click the teal Register button in the upper right corner of the website. This will open a window in the middle of your screen, where you can choose whether or not to claim a welcome offer. After making your selection, you’ll then enter your email address and password as your login credentials. Be sure to check at least the first box below these fields. Once that’s done, click Next Step to move on to the second and final stage.
In this final step, you’ll provide your personal information, including your full name, date of birth, and place of residence, among other details. It’s really important to provide accurate and honest information to avoid any problems during the verification process later on. After entering all the required information, click Create Account at the bottom. Your account will then be created, allowing you to deposit funds and explore all the games and features the Caspero Casino has available.
If you happen to feel you made the wrong choice with your welcome offer at the Caspero Casino, don’t worry. You can always contact their customer support, which we’ll cover in the next section of this online casino review.
Customer support and service are crucial for player satisfaction. They’re usually your first point of contact if you encounter a problem you can’t easily solve on your own. While we certainly hope you won’t need it, here’s how you can get assistance.
Your first stop should be the Help Centre, accessible from the bottom of the left-hand sidebar. This will open a new browser tab with a comprehensive FAQ section that covers nearly every aspect of the Caspero Casino. Whether you have general questions, a technical issue, or inquiries about deposits and withdrawals, the FAQ section is extensive and often provides solutions. However, if your questions aren’t answered there, you can speak directly with the support team.
For immediate help, the Live Chat feature is available 24/7 for all players at the Caspero Casino. To access it, click the Help Centre button in the lower-left corner of the screen; the Live Chat button will appear on the next page. Alternatively, you can scroll to the bottom of the website, where you’ll find another Live Chat button right next to the language settings. Clicking it will open a window in the lower-right corner, prompting you to enter your name, email, and a description of your issue. After clicking Start Chat, you’ll be connected to a support agent. While they should generally be able to communicate in your preferred language, using English can often be beneficial for a smoother conversation. If you face a language barrier, don’t hesitate to ask the agent for translations.
Another way of contacting customer service is via email support at support@caspero.com. When sending an email, it’s best to include as many details as possible and attach screenshots to visualize your issue and help the team provide more effective assistance. Although email response times are typically slower than Live Chat, this method can be more beneficial for complex or severe issues. You can generally expect a reply within 24 hours of sending your email.
Features are generally a great way for online casinos to offer players a reason to return. These features often come with interesting and unique mechanics, allowing players to passively earn extra rewards or discover new ways of playing. Let’s see what features the Caspero Casino brings to its players.
As we have mentioned before, the general theme of the Caspero Casino are ghosts and ghost hunters. Does this reflect in the design choice of the Caspero Casino? Well, kind of. Upon entering the website, the banners on the top will show you various promotions, as well as introduce you to the ghost hunter theme. The background of the website is held in a dark teal colour, resembling famous depictions of unnatural beings. Below the promotional banners at the top, you can find some of the most played games at the Caspero Casino, as well as their categories, cleanly stacked for a great overlook. As we pretty much have expected from a NovaForge Ltd. online casino, the design is pretty much flawless and allows for a pleasant experience.
Not only does the Caspero Casino stand out with a very comfortable design, their navigational system is also great and user-friendly. Navigating the site is incredibly smooth and intuitive, largely thanks to the integrated sidebar. You can easily hide this sidebar using the button in the top left corner, allowing you to fully immerse yourself in your favorite games. To access your personal information, simply click the light blue manikin icon in the upper right corner of the website. This reveals another hidden sidebar on the right side of your screen, where you’ll find everything related to your account, including bonuses and your balance. For more general information about the Caspero Casino, just scroll to the very bottom of the page to discover many helpful links, such as their terms of service or other policies.
The Caspero Casino features a rewarding five-level VIP program, with each tier offering unique benefits. As you climb through the levels, especially from the first two tiers upwards, you’ll unlock increased monthly withdrawal limits. Reaching VIP level 3 grants you access to the exclusive weekly Loyalty Cashback, and further advancement brings even higher withdrawal limits, a personal VIP manager, and more tailored bonus offers. Unfortunately, the Caspero Casino does not explicitly state how to advance in their VIP Program. We assume that it’s based on real money bets, excluding bonus funds, which is how loyalty systems work typically.
A great way to explore new and exciting games is the Challenges feature of the Caspero Casino.. With this feature, you will get a batch of 41 challenges every week, both for online slot games and sports betting. Completing a challenge will net you 3 Coins. However, if you manage to complete at least 20 Challenges, you will get another 50 Coins on top. Challenges are usually very easy to beat. You will also come across One-Time Challenges, which can only completed once, hence the name. While these might be a bit more challenging to complete, they will usually grant you far more Coins.
The Caspero Casino partners with various software providers to bring players an extensive selection of exciting tournaments with amazing prize pools. In addition to these regular events, the Caspero Casino hosts special weekly and monthly tournaments open to everyone, featuring diverse prize pools that include cash and Coins, the online casino’s own currency. Participating in these tournaments is a great way to discover new games and engage in fresh gaming adventures. Just be sure to read up on their terms and conditions, as all tournaments have their own rules and conditions of participation.
Now, we’ve talked a lot about Coins and how to earn them. But what do you do with them? You can spend your Coins in the fantastic Caspero Shop. Here, you can exchange your accumulated Coins for various exciting rewards like free spins, bonus money, and free sports bets. We have already covered some of the ways to get Coins, but there are more. You get Coins equivalent to 5% of every deposit you make. Addtionally, you earn one Coin for every €100 you wager on your favorite games. You can always check your current Coin balance under your personal information by clicking the manikin icon in the upper right corner of the website.
The reliability of an online casino encompasses more than just its trustworthiness. The processes of deposits, verification and withdrawals are a big factor when it comes to whether or not an online casino is worth taking a look at. In this section of our online casino review, we will be taking a very close look at these factors and what players can expect.
Making a deposit at the Caspero Casino is straightforward: simply click the prominent purple Coins icon in the upper right corner to open a window displaying various deposit methods. While fiat currency options are limited to Mastercard and Mifinity, the online casino offers a much broader selection of cryptocurrencies. The available crypto tokens include Tether, Bitcoin, Ethereum, Litecoin, Ripple, USD Coin, Bitcoin Cash, Dogecoin and Cardano, which is certainly more appealing. Keep in mind that available payment methods may vary depending on your region.
Sooner or later players will need to go through the verification process. You can check its status by clicking the mannikin icon in the upper right corner, then selecting Account Details and afterwards Verification from the sidebar. You’ll be notified on this page and via email when verification is required, most likely once you’re making your first withdrawal. This process typically involves providing proof of identity, residence, and potentially proof of payment. It’s crucial to understand that additional information might be requested even after submitting initial documents, so regular communication with the support team for updates is essential. Generally, verification takes 48 to 72 hours.
Once verified, withdrawing your funds will be no problem. Click the purple stack of coins again, and from the deposit window, switch to the Withdrawal tab. Here, you can select your preferred method, remembering that you can only withdraw using the same method used for your deposit. Enter the desired amount and any necessary details. The Caspero Casino limits daily withdrawal requests to €500, allowing up to three simultaneous requests. While processing times, ranging from 24 hours to 5 business days, might not be the quickest, you can be confident your funds will arrive. Just remember to not cancel any withdrawal requests and be patient.
It’s worth noting that the Caspero Casino has withdrawal limits that some may find restrictive. The daily limit is €500, and the monthly limit is €7,000. These limits are far below the industry standard. However, they can be increased through the VIP program, which allows withdrawals of up to €1,500 per day and €20,000 per month at the highest level.
The Caspero Casino offers a vast selection of online casino games from many renowned developers. You’ll find titles from industry leaders such as Microgaming (now Games Global), Gamomat, Pragmatic Play, Quickspin, Netent, Play’n Go, and Hacksaw Gaming, among over 100 other online slot providers. This extensive collection ensures there’s a game for every taste, from popular favorites to unique finds.
If online slot games aren’t your thing, the Caspero Casino also features a dynamic Live Casino section. Here, you can enjoy classic table games like Blackjack, Roulette, Baccarat, and Three-Card Poker, along with popular live game shows such as Monopoly Live, Gonzo’s Treasure Hunt, Dream Catcher, Crazy Time, and Deal or No Deal. More than six exceptional live game providers, including giants like Pragmatic Play Live, Evolution Gaming, and Playtech, contribute their unique tables and shows to the Caspero Casino, offering unique and diverse experiences.
Beyond your regular online casino experience, the Caspero Casino boasts an extensive sportsbook. You can place bets on a wide array of sporting events across over 30 different sports, and even entertaining events like the Eurovision Song Contest. From popular sports like football, basketball, and ice hockey to the thrilling world of e-sports, sports enthusiasts will find a wealth of betting opportunities at the Caspero Casino.
The Caspero Casino shares many traits with its sister sites, which makes sense, since they are part of the NovaForge Ltd. online casino group. Of course, this isn’t necessarily a negative thing. In fact, the Caspero Casino provides a wealth of excellent features for both new and returning players. A particular highlight is its generous welcome offer, which includes a Non-Sticky casino bonus. These types of bonuses are quite rare and always worth taking advantage of, even if you typically avoid playing with bonus funds.
However, there are some drawbacks, most notably the withdrawal limits. These limits at the Caspero Casino are quite low by today’s standards, which can lead to a long wait to receive your winnings, especially if you hit a big win. Additionally, the processing time for withdrawals is relatively long compared to other online casinos. These factors will inevitably impact our final assessment of the online casino, and most importantly the overall satisfaction of players.
Nevertheless, if you can overlook these downsides, the Caspero Casino genuinely excels in many areas. It offers a plethora of engaging features, a vast selection of online casino games, and numerous promotions to take advantage of. We invite you test out the Caspero Casino yourself and make your own opinion about the online casino.
