In this online casino review we’ll be taking a deep look into the Playfina Online Casino. This online casino has first opened its gates for players in 2022, and is therefore a quite young online casino. Playfina is operated by Dama N.V., one of the biggest online casino groups you will currently find on the market. This leads to the fact that the pretty young online casino acts under the Curacao eGaming license. But although the Playfina Casino hasn’t been on the market for ages, it has a lot of things in store for new and persisting players, like a competent customer service, a pleasant design and interesting promotions.
We will be trying to answer all of your questions you might have about the Playfina Online Casino. What about safety, deposits, withdrawals, games and bonuses? Don’t worry, we will figure out everything together in this online casino review.
There are a few questions everyone should ask themselves before they play at any online casino. Some of these questions are: What is the reputation of this online casino? Who is operating them? Can i be sure that i will receive my money? Are the games fair? Of course, these are only a few questions, but you get the idea of where this is going.
We can definitely tell you that the Playfina Casino is a trustworthy environment, and there are some facts that support this statement. One fact is the ownership. The Playfina Casino is owned and operated by Dama N.V., one of, if not the biggest online casino group on the market. Although this does not automatically mean that this online casino is safe to play at, the Dama N.V. online casino group has a reputation of being a safe and fair environment. The other fact that supports this are our own tests. We have tested the Playfina Casino for a while and we never ran in any trouble with deposits, withdrawals or the verification process. So we cannot say anything bad in this regard about the Playfina Casino.
Just like with most other online casinos, you will need to create a user account to play at the Playfina Casino. To do so, hit the green „Sign Up“ button in the upper right corner. A window will pop up, where you will have to fill in your preferred log-in credentials such as email and password as well as your country and preferred currency. Don’t forget to check the boxes beneath, otherwise you won’t be able to complete the registration. You will only need to check the bottom box. The other two are only for promotional purposes, which you can turn on or off, just like you want.
While you’re technically done here, you will need to complete a few more steps. First check your email inbox for a verification email from Playfina Casino. If you’re done with that it is important to fill in your personal details. Click on the upper right button, right next to the „Deposit“ button. Then select „My profile“ in the following window. Here you can fill in your personal details. As always, make sure you’re putting in the right information, otherwise you will have problems later on when it comes to verification. You will need to put in these information before you can make any deposit, so we would advice you to do so right away. Once you’re done with that, you can go on, deposit and play your favourite games at the Playfina Casino.
Mistakes and errors can happen, in the end we all are humans. If we have left any question open or in the unpleasant case that you ran into a problem while playing at the Playfina Casino, you will be able to contact the customer support, which will be happy to help you with any problem.
But how do you actually contact the support team? Well, this is a bit hidden, to be honest. There are two ways of contacting them. The first, fastest and probably easiest will be the Live Chat. This option is available 24/7 to everyone. Getting there is a bit tricky though. First, you will need to open the side bar in the upper left corner of the website. Then, scroll a bit down until you see the „Support“ button. Click on it, and a window will pop us, asking for you name and email address. If you now start a chat, a support agent will be there with you shortly. A little advice from our side: Be prepared to talk english. Otherwise it will take a little longer until the agent has translated your request.
If your english is not the best or you don’t want to use the live chat, you can also use the second option. You will be able to contact the email support of Playfina Casino. This option will of course be much slower, but could increase the chances of solving the problem more effectively. In order to contact them, you will either need to scroll all the way down to the quick links section of the website and click on „Support“, or you message them directly at support@playfina.com. Be sure to describe your issue as detailed as you can, so the email support can help you as good as they can. You can expect an answer within 24 hours.
Let’s take a look at what makes the Playfina Casino a place to stay and enjoy. One of the first things you will encounter, when entering the Playfina Casino, is of course the design. Is it pleasant to look at or do we want to close the site immediately? While this is something completely subjective, we would say that the design of the Playfina Casino is plesant to the eye. You will find a light grey website with yellow symbols and some colourful slides.
One of the most convenient features of the Playfina Casino is the sidebar, which can be opened via the upper left button on the website. From there you can navigate to pretty much everything useful the online casino has to offer, for example the game lobby, promotions, your profile and the support. This will be a very useful tool to help you navigate through the Playfina Casino.
Playfina features a loyalty program, in which you can earn various rewards while playing your favourite games. In order to advance in your loyalty level, you will need to collect PF points. These points are earned for every 15€ (or equivalent) you make in bets. But keep in mind that you can only earn PF points while playing with real money, bonus money will not count towards any progress. On your way through the loyalty levels, you will earn various rewards, from free spins to bonus money and even a Lamborghini Huracan. It goes without saying, that you will need to play a whole lot to earn a reward like a Lamborghini though.
Besides the loyalty program, there will also be a VIP Club at the Playfina Casino. Unfortunately though, there isn’t much we can tell you in detail about the VIP Club, as Playfina does not publish a lot of information about this feature. What we can tell you is, that there are some benefits that are worth checking out, like a personal VIP manager, a cashback promotion, priority cashouts, individual bonuses and even real gifts.
The Playfina Casino will offer an alternative way to play online slot games. Are you bored of playing the same games over and over again without an incentive? Well, you won’t be anymore, thanks to Playfina. The Challenges feature introduces goals to achieve in a selection of online slot games. Be the first one to hit a specific bet multiplicator and get rewarded with prize money. Every challenge comes with certain requirements like a minimum bet. Although we must say, completing these challenges can be quite a difficult task. However, considering that these challenges are pretty much passively done while maybe playing one of your favourite games, it’s nice to have.
If you’re looking for a bit of variety in your playing, you should check out the tournaments at the Playfina Casino. The online casino hosts a lot of different tournaments every day and week, with various online software providers partnering with the online casino. Every tournament has its own prize pool and conditions, so be sure to check them regularly.
Let’s get into one of the most interesting topics, the deposit and withdrawal at the Playfina Casino. In order to make a deposit, you will need to click the „Deposit“ button in the upper right corner of the website. Now a window will pop up, where you can pick your desired payment method. There are a number of different methods you can use to deposit at the Playfina Casino, including Visa, Mastercard, Maestro, Mifinity, giropay, CashToCode, Jeton, Sofort, Astropay and eZeeWallet.
But these are not the only options you have. As you will notice, the methods are divided into „Fiat“ and „Crypto“, which obviously means that you can also deposit using crypto currencies. If you are more comfortable with these crypto currencies, you can use Bitcoin, Bitcoin Cash, Litecoin, Ethereum, Ripple, Dogecoin, USDT, Cardano, Tron and Binance Coin.
So how about withdrawals? First of all, keep in mind, that you will only ever be able to withdraw to the method you have used when depositing. In order to request a withdrawal you will need to head to your profile by either using the sidebar or clicking your profile button in the upper right corner of the website. Next, click on the „Cashout“ button right beneath your balance on the left side. Now you will need to select your desired withdrawal method and fill in all of the necessary details in order to process your withdrawal. Lastly, click on the „Withdraw“ and wait for you withdrawal to be processed.
When we talk about processing, we also need to talk about the withdrawal and verification speed. In terms of verification, Plafina is very fast. Usually verification does not take longer than a few hours, if you’re lucky this process is even done within a few minutes. In order to see which documents you need to provide, you can check that in your profile. Head to „My profile“ and click the „Verification“ tab. There you can see which documents you need to provide, as well as what they should include, by clicking on the respective section.
Withdrawals usually take a maximum of 48 hours to be processed, depending on the amount you are withdrawing. The less you withdraw, the faster it will be processed. But sometimes you can also get very lucky and withdrawals are processed within mere hours after you have requested them.
As with almost every online casino, Playfina Casino will have limited amounts for your withdrawals. As of the date of writing this review, the limits are as follows: 4,000€ (or equivalent) per day; 10,000€ per week and 40,000€ per month. With that being said, you should keep in mind that these limits will be in effect the day your withdrawal has been processed, not when it has been requested.
Just like many other Dama N.V. casinos, the Playfina Casino will offer you a great selection of games. In total, the Playfina Casino will offer you over 8,500 games from over 70 different providers. Amongst these online software providers are famous ones like Big Time Gaming, ELK Studios, Netent, Pragmatic Play, Push Gaming and many many others. So we have no doubt that you will find your favourite games at Playfina.
But that’s of course not everything, the Playfina Casino will also offer your Live Casino games. At Playfina you will find live games provided by the likes of Evolution or Pragmatic Play Live, where you can play your favourite live casino games like Roulette, Blackjack or Baccarat. Of course you will also be able to play the famous live game shows, represented by Funky Time, Mega Wheel, Crazy Coin Flip, Monopoly Big Baller and even more games that will guarantee you exciting betting rounds.
Now we will get to one of the most important sections. What can the Playfina Casino offer for new and persisting players, to make them happy and keep them as customers? Let’s delve right into it.
Of course, the Playfina Casino will offer every new player a welcome package. This package will consist of 4 deposit bonuses. The first deposit bonus will be a 100% Casino Bonus up to 200€ as well as 50 free spins in the game „Gold Rush with Johnny Cash“ by BGaming. In order to get this bonus, you will need to make a deposit with the bonuscode „FIRST“ in order to get the bonus. If you forgot to add the bonus code, no worries, you can still message the customer support in order to get the bonus.
Next up is the second deposit bonus, which will award you with a 75% Casino Bonus up to 300€ and another 50 free spins in the game „Aloha King Elvis“ by BGaming, claimable with the bonuscode „SECOND“.
The third deposit bonus will be another 50% Casino Bonus up to 500€ and again 100 free spins for „Lucky Gold Miner“ by 1spin4win as well. This time, use the bonuscode „THIRD“ to get your third deposit bonus.
Now, Playfina also has a fourth deposit bonus. And this is supposed to be a „Secret deposit bonus“. Luckily, we have reached out to the customer service, who have told us that the fourth deposit bonus will be a 30% Casino Bonus with 75 free spins on top. Unfortunately they couldn’t tell us how high this bonus can go.
The Playfina Casino will offer you free spins on every Wednesday. The more you deposit, the more free spins you can get. Although the promotion contradicts itself. While there are up to 500 free spins advertised, the actual maximum amount you can get is 250 free spins for a deposit of 150€ or more. With the bonuscode „WEDFS“ you will be able to claim your free spins in the game „Lady Wolf Moon“ by BGaming. Keep in mind though, that the free spins will not be issued all at once, at least if you deposit 40€ or more. You will get a maximum of 50 free spins per day.
On weekends, the Playfina Casino will let you relax with a 50% Casino Bonus up to 300€ and up to 150 free spins on top. The more you deposit, the more free spins will be rewarded. To get the maximum amount of free spins with a deposit of 80€ or more. Use the bonuscode „WEEKEND“ to claim this bonus when depositing between Friday and Sunday.
Is there a better way to celebrate your birthday than with a free bonus? Well, probably there is, but hey, a free bonus is a free bonus. Depending on your loyalty level, starting from level 6, you will be able to get a free bonus on your birthday. This bonus will start at 30€ and advance in 10€ steps, up to a maximum of 300€ at level 33.
All deposit bonuses require a minimum deposit of 20€ (or equivalent) in order to be claimable. Furthermore, all deposit bonuses need to be wagered 40 times the bonus amount to be convertible to real money. Additionally, the maximum bet size while playing with an active bonus is 5€ (or equivalent) per bet. This does include features like double-up risks or similar. You will not be able to request a withdrawal while your balance is locked to bonus money. If you do so, your bonus money balance will be nulled.
Playfina Casino has quite a few games that are not allowed to be played while having an active bonus. You can review them in the bonus terms and conditions, that you can find in the Quick Links section at the bottom of the website. Luckily, the Playfina Casino has a protection, so that games, that are not allowed with an active bonus can usually not be played. For your own protection we would advice you to keep an eye on the bonus terms though.
Besides the aforementioned prohibited games, all other online slot games will wager 100% of your bets. Table Games, Video Poker or Video Roulette will only wager 5% of your bets made. The exception for this are games that feature a live dealer.
For maximum safety, we advice everyone to take a look at the bonus terms themselves, even before they make a deposit, to ensure that you agree with these conditions.
There isn’t actually much we can say to conclude our online casino review about the Playfina Casino. Playfina is another solid online casino under the operation of Dama N.V. and it looks like a great competitor among many other online casinos. We really had a fun time testing it and appreciated most aspects.
But there are some things we have to criticize here. One thing would be the VIP Club, which we have almost no information about. Why can we not get detailed information on how this system works or how to even join the VIP Club? It is really unsatisfying to be left in the dark, especially with a feature that promises a lot of great benefits.
Then there’s the secret fourth deposit bonus, which isn’t that secret, considering that it took 2 minutes to ask the support team about it. Sure, it incentivizes players to make up to 4 deposits, but hiding a 30% Casino Bonus behind a secret deposit bonus is nothing we can wrap our heads around. Besides that, the welcome package is actually alright, not the best, but definitely not the worst we have ever seen.
What we do like a lot though are the loyalty program and challenges. Both of these features are pretty much passively earned and offer a lot in terms of rewards. Although it can really be difficult to complete challenges or rise in loyalty levels. But together with the VIP benefits, Playfina Casino could definitely be a place to stay at.
In the end, the Playfina Casino is a very solid and consistent online casino to play at. Like we mentioned before, we had a great time testing it and we have no doubts that many of you will like it too.
